Resident Experience & Hospitality Manager

Socket.dev; Matthews (NC); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive wages

Early paycheck

Health insurance

Dental, Vision, Life insurance

Paid vacation

401K with company match

Free meals at work

Employee assistance program

Referral program

Job summary

Cogir Senior Living, based in Scottsdale, Arizona, seeks an experienced Hospitality Manager to oversee resident-facing operations, including reception, dining, and housekeeping. You will collaborate with the Executive Director to recruit and train staff, maintain service quality, and ensure a welcoming environment for residents and families.

The role emphasizes building positive relationships with residents, families, and staff while ensuring safety regulations compliance and a secure living and

Qualifications

• A High School Diploma or equivalent is required.
• An associate or bachelor’s degree in hospitality, business, or a related field is preferred.
• Food Handler Card/Serve Safe (or ability to obtain) with an understanding of kitchen and dining sanitation and food codes.
• 2-3 years of retirement housing or hospitality leadership experience is preferred.
• Proficiency with computer systems, particularly Excel, Word, and Outlook.
• Excellent interpersonal and communication skills.
• Ability to work flexible shifts including evenings, weekends, holidays, and be on call.
• Valid driver’s license.

Responsibilities

• Serve as the on-site executive, assisting with overall operations and acting as the main contact for staff, residents, prospects, community organizations, government agencies, and the public.
• Provide leadership for staff and residents, proactively solving problems and addressing issues as they arise.
• Assist with maintaining departmental policies, procedures, and licenses in compliance with company, federal, state, and local regulations.
• Supervise, direct, and motivate concierge, housekeeping, and dining staff, ensuring proper training, and maintaining high morale.
• Oversee dining room services to ensure residents experience the highest level of customer service and resident satisfaction.
• Assist with various housekeeping and waitstaff duties as needed.
• Foster an atmosphere of stability that supports the personal dignity of residents.
• Assist in maintaining buildings, grounds, and property through regular inspections and preventative maintenance programs.
• Actively participate in on-site sales activities, including tours for prospective residents and special events.
• Manage front desk operations and answer phones as needed.
• Be flexible and willing to step into various roles within the community when necessary.
• Ensure compliance with local health department regulations and Cogir Senior Living standards.

Skills

Hospitality leadership

Customer service

Communication skills

Team leadership

Problem solving

Multitasking

Microsoft Office

Education

High School diploma or equivalent

Associate or bachelor’s degree in hospitality or business

Food Handler Card/Serve Safe

Tools

Excel

Word

Outlook

Job description

Cogir Senior Living, based in Scottsdale, Arizona, seeks an experienced Hospitality Manager to oversee resident-facing operations, including reception, dining, and housekeeping. You will collaborate with the Executive Director to recruit and train staff, maintain service quality, and ensure a welcoming environment for residents and families.

The role emphasizes building positive relationships with residents, families, and staff while ensuring safety regulations compliance and a secure living and