Hospitality Manager

Socket.dev; Matthews (NC); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive wages

Early paycheck

Health insurance

Dental, Vision, Life insurance

Paid vacation

401K with company match

Free meals at work

Employee assistance program

Referral program

Job summary

Cogir Senior Living, based in Scottsdale, Arizona, seeks an experienced Hospitality Manager to oversee resident-facing operations, including reception, dining, and housekeeping. You will collaborate with the Executive Director to recruit and train staff, maintain service quality, and ensure a welcoming environment for residents and families.

The role emphasizes building positive relationships with residents, families, and staff while ensuring safety regulations compliance and a secure living and

Qualifications

• A High School Diploma or equivalent is required.
• An associate or bachelor’s degree in hospitality, business, or a related field is preferred.
• Food Handler Card/Serve Safe (or ability to obtain) with an understanding of kitchen and dining sanitation and food codes.
• 2-3 years of retirement housing or hospitality leadership experience is preferred.
• Proficiency with computer systems, particularly Excel, Word, and Outlook.
• Excellent interpersonal and communication skills.
• Ability to work flexible shifts including evenings, weekends, holidays, and be on call.
• Valid driver’s license.

Responsibilities

• Serve as the on-site executive, assisting with overall operations and acting as the main contact for staff, residents, prospects, community organizations, government agencies, and the public.
• Provide leadership for staff and residents, proactively solving problems and addressing issues as they arise.
• Assist with maintaining departmental policies, procedures, and licenses in compliance with company, federal, state, and local regulations.
• Supervise, direct, and motivate concierge, housekeeping, and dining staff, ensuring proper training, and maintaining high morale.
• Oversee dining room services to ensure residents experience the highest level of customer service and resident satisfaction.
• Assist with various housekeeping and waitstaff duties as needed.
• Foster an atmosphere of stability that supports the personal dignity of residents.
• Assist in maintaining buildings, grounds, and property through regular inspections and preventative maintenance programs.
• Actively participate in on-site sales activities, including tours for prospective residents and special events.
• Manage front desk operations and answer phones as needed.
• Be flexible and willing to step into various roles within the community when necessary.
• Ensure compliance with local health department regulations and Cogir Senior Living standards.

Skills

Hospitality leadership

Customer service

Communication skills

Team leadership

Problem solving

Multitasking

Microsoft Office

Education

High School diploma or equivalent

Associate or bachelor’s degree in hospitality or business

Food Handler Card/Serve Safe

Tools

Excel

Word

Outlook

Job description

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Competitive wages, training, and growth opportunities.
• Early access to paycheck.
• Health, Dental, Vision, and Life Insurance.
• Paid Vacation, Holidays, and Sick Leave.
• 401K with company match.
• Free meals at work.
• Employee Assistance Program.
• Generous Employee Referral Program and more.

POSITION SUMMARY

The Hospitality Manager oversees key resident-facing areas, including reception, dining services, and housekeeping. Working with the Executive Director, they manage daily operations, ensuring a welcoming environment for residents and families. Responsibilities include recruiting and training staff, maintaining service quality in reception and dining, and ensuring cleanliness throughout the community. The role also emphasizes fostering positive relationships with residents, families, and staff while ensuring compliance with safety regulations for a secure living and working environment.

KEY RESPONSIBILITIES

• Serve as the on-site executive, assisting with overall operations and acting as the main contact for staff, residents, prospects, community organizations, government agencies, and the public.
• Provide leadership for staff and residents, proactively solving problems and addressing issues as they arise.
• Assist with maintaining departmental policies, procedures, and licenses in compliance with company, federal, state, and local regulations.
• Supervise, direct, and motivate concierge, housekeeping, and dining staff, ensuring proper training, and maintaining high morale.
• Oversee dining room services to ensure residents experience the highest level of customer service and resident satisfaction.
• Assist with various housekeeping and waitstaff duties as needed.
• Foster an atmosphere of stability that supports the personal dignity of residents.
• Assist in maintaining buildings, grounds, and property through regular inspections and preventative maintenance programs.
• Actively participate in on-site sales activities, including tours for prospective residents and special events.
• Manage front desk operations and answer phones as needed.
• Be flexible and willing to step into various roles within the community when necessary.
• Ensure compliance with local health department regulations and Cogir Senior Living standards.

Requirements

CANDIDATE QUALIFICATIONS

Education and certificates:

• A High School Diploma or equivalent is required.
• An associate or bachelor's degree in hospitality, business, or a related field is preferred.
• Food Handler Card/Serve Safe (or ability to obtain) with an understanding of kitchen and dining sanitation and food codes.

Experience, Competencies, and Skills:

• At least 2-3 years of experience in retirement housing or hospitality settings is required, ideally in a leadership role.
• Proficiency with computer systems, particularly Excel, Word, and Outlook.
• Excellent interpersonal and communication skills.
• Team player attitude, proven leadership, and skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Problem-solving and conflict resolution skills.
• Friendly, patient, and professional demeanor.
• Strong attention to detail and commitment to excellent customer service.
• Availability to work flexible shifts, including evenings, weekends, holidays, and be on call as needed.
• A valid driver's license.