Resident Services Coordinator - Renew Federal Hill East

Trinity Property Consultants; Baltimore (MD); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with employer match

Paid holidays & vacation

Sick leave

Referral bonuses

Volunteer time-off

Employee assistance program

Bonus & commission structures

Advancement opportunities

Discounts

Job summary

Trinity Property Consultants is seeking a Resident Services Coordinator in Baltimore, MD. You will deliver excellent tenant service, support staff, and coordinate resident activities to enhance the living experience.

The role requires strong communication, organizational skills, and familiarity with property software such as Yardi and Entrata. Typical schedule is weekdays with some weekends, offering competitive benefits and growth opportunities.

Qualifications

• High school education or equivalent required.
• Excellent communication and customer service experience preferred.
• Familiar with MS Word, Excel and Outlook; experience with Yardi, Voyager, LRO, Entrata, Resident Check preferred.
• Event planning experience and strong administrative skills a plus.
• Ability to read, write English fluently and perform intermediate math functions.

Responsibilities

• Provide effective customer service to prospective and current tenants and staff.
• Assist property staff with planning and executing resident activities.
• Promote a quality living experience for residents.
• Handle high stress situations and maintain strong communication.
• Represent the property with professional conduct and manage time efficiently.

Skills

Customer service

Communication

Time management

Administrative skills

Event planning

Education

High school education or equivalent

Fluently read and write English

Tools

MS Word

Excel

Outlook

Yardi

Voyager

LRO

Entrata

Resident Check

Job description

At Trinity Property Consultants, your expertise is the key to our continued success. Join us and become an essential part of an organization that values your skills and is committed to your professional growth. Guided by our core values of innovation, teamwork, excellence, and empowerment we have been creating vibrant communities for three decades and are proudly ranked among NHMC’s Top 50 Apartment Owners and Managers. We're on the lookout for passionate individuals that will elevate our vibrant culture and join us in delivering unparalleled service to our valued team members, residents, investors, and partners.

Compensation

$22 to $25 hourly, depending on experience, plus lease renewal bonuses.

Schedule

Monday through Friday, 9:00 a.m. to 6:00 p.m. Every other Saturday.

Job Description

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

Essential Functions

Skills include an excellent ability to address the needs of community members, prospects and vendors. Other essential skills include, but are not limited to:

• Handle high stress situations effectively
• Excellent communication skills
• Administrative and organizational skills
• Time management skills and ability to prioritize wisely
• Customer service orientation
• Knowledge of state law as it relates to fair housing

Special Requirements

Physical Demands:

• The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The employee will be required to walk for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed.

Attendance/Travel

• This position is a full time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events.

Qualifications

Skills:

• Intermediate computer and internet knowledge
• Intermediate knowledge of MS Word, Excel and Outlook
• Preferred knowledge of the following software programs: Yardi, Voyager, LRO, Entrata, Resident Check
• Customer service experience preferred
• Event planning experience preferred

Learning and Development

• Maintain a commitment to ongoing professional development and career growth through our company’s continuing education programs.

Education

• High school education or equivalent is required
• Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions

We’ve Got You Covered!

• Medical, Dental & Vision. We offer a free PPO-HSA medical plan (with a $1,200 annual employer contribution) to all employees outside CA. In California, employees can choose between the free PPO-HSA and HMO plan. We cover 100% of the monthly premium costs for employee dental and vision. FSA & Dependent Care options are also available.
• Retirement Plans. Prepare for retirement and ramp up your 401(k) savings with a 2% employer match. Eligible to enroll on the first of the month following 90 days of employment.
• Group Life, Long-Term, and Short-Term Disability Insurance. We provide up to $25,000 of life insurance and AD&D coverage in case the unimaginable occurs.
• Paid Holidays & Vacation. We offer a competitive amount of paid holidays in addition to anywhere from 2 – 4 weeks of paid vacation according to years of service.(Available after 90 days of full-time employment)
• Sick Leave. We offer sick leave in compliance with state and local jurisdiction requirements.
• Referral Bonuses. We provide $1,000 bonus for hires made through employee referrals.
• Volunteer Time-Off. We offer up to 16 hours of volunteer time annually—8 hours for personal volunteer activities and 8 hours for company-sponsored events.
• Employee Assistant Program (EAP). That includes Health Advocate and Travel Assistance Program.
• Competitive Bonus & Commission Structures. We pride ourselves in recognizing hard work and goal achievement.
• Opportunities for Advancement. We promote from within and provide extensive professional development training, reimbursement programs and exclusive scholarship opportunities.
• Additional Perks. Including corporate shopping discounts, appliance discounts and lifestyle discounts.

At Trinity Property Consultants, we're dedicated to a diverse, equitable, and inclusive workplace where everyone is valued, respected, and empowered to be themselves. We provide equal opportunities for all, irrespective of race, ethnicity, gender identity, sexual orientation, age, religion, disability, or other protected classes. Recognizing diversity as a catalyst for innovation we embrace each individual's unique contributions and foster a culture of belonging where everyone can thrive.

Note: This job description includes the core responsibilities for Trinity Property Consultants. These duties are subject to change based on regional and organizational discretion.

See more about our Company and benefits at: https://www.trinity-pm.com/join-our-team