Resident Experience Director

Revel Communities; Colorado Springs (CO); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

Revel Communities is seeking a Resident Experience Director to own the resident experience and the memories that follow. You will design and lead best-in-class programming that reflects the Revel brand and manage a hospitality team serving residents, families, and prospects.

You will develop the resident experience strategy, oversee hospitality standards, onboarding, and transportation, and hire, train, and coach the team while collaborating with Sales/Marketing and vendors.

Qualifications

• 3+ years in program/curriculum development in hospitality/education/senior living or similar.
• At least 1 year of leadership experience.
• Calm, data-informed decision-maker with excellent interpersonal skills.

Responsabilités

• Develop the resident experience strategy and calendar aligned to health, engagement, and retention goals.
• Oversee hospitality standards, first impressions, transportation, and onboarding program.
• Hire, train, and coach the Resident Experience team; collaborate with Sales/Marketing and vendors.
• Manage budgets and inventory; serve as Manager on Duty as needed.

Connaissances

Program/curriculum development

Leadership

Interpersonal skills

Decision making

Outils

MS Office

Mobile/office tech

Driver's license

Description du poste

Description

Resident Experience Director

Own the resident experience-and the memories that follow.

Why you'll love this role

• Design and lead best-in-class programming that reflects the Revel brand.
• Lead a hospitality team that delights residents, families, and prospects.

What you'll do

• Develop the resident experience strategy and calendar; align to health, engagement, and retention goals.
• Oversee hospitality standards, first impressions, transportation, and the Homecoming onboarding program.
• Hire, train, and coach the Resident Experience team; collaborate with Sales/Marketing and vendors.
• Manage budgets and inventory; serve as Manager on Duty as needed.

Requirements

You bring

• 3+ years in program/curriculum development (hospitality/education/senior living or similar) and 1+ year leadership.
• Calm, data-informed decision-maker with excellent interpersonal skills.
• Comfortable with MS Office and mobile/office tech; valid driver's license.

WHY REVEL?

At Revel Communities, perks mean much more than team activities. We support our team members' growth and desire to live well-rounded lives; we offer opportunities for professional development. Revel Communities are also committed to our local neighborhoods; we partner with impactful nonprofits and volunteer regularly.

We offer a competitive total rewards package to our team members, including:

• Paid Holidays, Vacation and Sick time (PT/FT eligibility varies)
• Medical, Dental, Vision Insurance (FT)
• On Demand Pay
• Complimentary meals & guest suite privileges

We celebrate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, or genetic information. We are committed to maintaining a welcoming and equitable environment. To request reasonable accommodation to participate in the job application or interview process, contact [e-mail].

COMPANY OVERVIEW

Revel Communities is committed to providing residents an extraordinary life experience at our senior living communities. As part of The Wolff Company, we draw on more than 70 years of real estate experience combined with deep expertise in hospitality, consumer experience and various aspects of residential living to support our residents' well-being, foster genuine connections and celebrate their independence.

Our team uses a fresh perspective to challenge traditional approaches, drive innovation and deliver against extremely high standards to create transformative experiences for our residents and team members. We strive to ensure residents at our Revel Communities live happier, longer and healthier lives. Similarly, we are dedicated to creating a career experience that enriches the lives of our team members.

Revel Communities is an Equal Opportunity Employer. Employment is at-will.