Resident Experience Desk Associate

American Campus Communities; Chapel Hill (NC); Hybrid; USD 17,000 - 22,000; Part time

Job summary

American Campus Communities is seek­ing a Desk Assistant at Granville Towers in Chapel Hill, NC. The part‑time role focuses on welcoming residents, guiding them to rooms and facilities, and supporting resident services.

Responsibilities include upholding community standards, handling safety checks, and assisting with check‑in/check‑out processes while maintaining logs and reporting issues to professional staff. Excellent customer service is essential.

Qualifications

• High School diploma or equivalent required.
• Customer service experience preferred.

Responsibilities

• Maintain community standards and safety by identifying issues and reporting them promptly.
• Assist students with welcoming, orientation, and information about campus services.
• Perform administrative tasks during check-in/check-out and keep logs updated.
• Maintain punctuality to shifts and support management as needed.

Skills

Customer service

Education

High School diploma or equivalent

Job description

Desk Assistant - Granville Towers

Department: Property Admin

Employment Type: Part Time

Location: Granville Towers - Chapel Hill, NC

Reporting To: Resident Experience Manager

Description

The Desk Assistant is a representative of the staff, serving an important role in developing a sense of community. The desk assistant is responsible for three areas of accountability. These areas are the keys to the orderly operation of the front desk.

Essential Duties and Responsibilities (other duties may be assigned):

MAINTAIN COMMUNITY STANDARDS AND SAFETY

• Assist in identifying and reporting maintenance and safety problems.
• Assist in managing fire and other emergency situations, always notifying professional staff first if time permits.
• Know the location of the nearest fire extinguisher, and be familiar with the operation of the fire alarm panel and of fire safety equipment.
• Assist in security checks of the property while on duty.
• Know emergency telephone numbers.
• Assist in the supervision of student conduct and noise levels throughout the Community (i.e. periodic checks of front fire lane and other areas as assigned), and the notification of the On-Call PA's for other issues.
• Assist in the communication and interpretation of policies and regulations.
• Assist in maintaining established quiet hours.

ASSIST STUDENTS: PROVIDE CUSTOMER SERVICE

• Assist in the welcoming and orientation of new residents (i.e. helping in the location of rooms and available facilities, etc.)
• Assist in providing information on campus services and agencies.
• Ensure that proper procedures are adhered to in the issuance and return of equipment.
• Assists guests in contacting the resident they are visiting and ensuring their compliance with procedures regarding visitors.

PERFORM ADMINISTRATIVE TASKS

• Assist the professional staff during check-in and check-out.
• Maintain all administrative logs as designated by the professional staff.
• Perform other tasks as assigned by the management staff.
• Maintain punctuality to assigned shifts.

American Campus Communities Culture Commitments

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Skills, Knowledge and Expertise

• A High School diploma or equivalent and related experience.
• Customer service experience.