Resident Experience Concierge - Front Desk

Watermark Retirement Communities; San Jose (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Competitive benefits

Earned income via Dayforce Wallet

Easy shift scheduling with mobile app

Recognition and rewards program

Vacation, holiday, and sick pay

401k program

Associate discounts

Education and training programs

Job summary

Watermark Retirement Communities in San Jose, CA is seeking a courteous Concierge to welcome residents, families, and visitors and to connect them with the right staff.

You will handle packages, answer calls, assist residents with daily questions, use security platforms and email, and support the Resident Experience team. Evening closing duties and strong hospitality experience are preferred.

Qualifications

• Strong customer service and interpersonal skills.
• Comfortable using technology and learning new systems.
• Organized, detail-oriented, and able to multitask.
• Professional communication skills, both verbal and written.
• Ability to remain calm and responsive in a fast-paced environment.
• Experience In Hospitality, Customer Service, Or Senior Living Preferred
• Available weekends and holidays.

Responsibilities

• Welcome visitors, guests, and vendors and connect them with the appropriate resident or staff member.
• Receive, log, and organize incoming packages and deliveries.
• Assist residents with day-to-day questions related to activities, transportation, building operations, and general services.
• Answer incoming phone calls and route them to the appropriate departments.
• Utilize multiple computer programs including security platforms, resident notification systems, email, and spreadsheets (training provided).
• Support the Resident Experience team.
• Complete evening “closing procedures” (PM shift), including securing designated areas, sending end-of-shift reports to leadership, and tidying the concierge desk.
• Communicate with the care team via walkie-talkie regarding resident requests and medication deliveries.

Skills

Customer service

Interpersonal skills

Communication skills

Tech-savvy

Multitasking

Tools

Security platforms

Resident notification systems

Email

Spreadsheets

Job description

Watermark Retirement Communities in San Jose, CA is seeking a courteous Concierge to welcome residents, families, and visitors and to connect them with the right staff.

You will handle packages, answer calls, assist residents with daily questions, use security platforms and email, and support the Resident Experience team. Evening closing duties and strong hospitality experience are preferred.