Resident Experience Concierge – Senior Living

Hireology; San Jose (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Wages

Competitive Benefits

Get Immediate Access to Earned Income

Easy Shift Scheduling with Mobile App

Recognition and Rewards Program

Vacation, Holiday, and Sick Pay

401k Program

Associate Discounts

Education and Training Programs

Job summary

Watermark Retirement Communities is seeking a Concierge to welcome residents, families, and guests and connect them with the right staff. This role emphasizes exemplary customer service, organization, and clear communication in a fast-paced senior living environment.

As part of our Resident Experience team, you will handle day-to-day inquiries, coordinate activities, and support operations to ensure a warm, safe, and engaging community for residents and visitors alike.

Qualifications

• Strong customer service and interpersonal skills.
• Comfortable using technology and learning new systems.
• Organized, detail-oriented, and able to multitask.
• Professional communication skills, both verbal and written.
• Ability to remain calm and responsive in a fast-paced environment.
• Experience in hospitality, customer service, or senior living preferred.
• Available weekends and holidays.

Responsibilities

• Welcome visitors, guests, and vendors and connect them with the appropriate resident or staff member
• Receive, log, and organize incoming packages and deliveries
• Assist residents with day-to-day questions related to activities, transportation, building operations, and general services
• Answer incoming phone calls and route them to the appropriate departments
• Utilize multiple computer programs including security platforms, resident notification systems, email, and spreadsheets (training provided)
• Support the Resident Experience team
• Complete evening “closing procedures” (PM shift), including securing designated areas, sending end-of-shift reports to leadership, and tidying the concierge desk
• Communicate with the care team via walkie-talkie regarding resident requests and medication deliveries

Skills

Customer service

Interpersonal skills

Organized

Detail oriented

Communication skills

Multitasking

Hospitality experience

Weekend availability

Job description

Watermark Retirement Communities is seeking a Concierge to welcome residents, families, and guests and connect them with the right staff. This role emphasizes exemplary customer service, organization, and clear communication in a fast-paced senior living environment.

As part of our Resident Experience team, you will handle day-to-day inquiries, coordinate activities, and support operations to ensure a warm, safe, and engaging community for residents and visitors alike.