Front Desk Concierge- Full Time

Hireology; San Jose (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Wages

Competitive Benefits

Get Immediate Access to Earned Income

Easy Shift Scheduling with Mobile App

Recognition and Rewards Program

Vacation, Holiday, and Sick Pay

401k Program

Associate Discounts

Education and Training Programs

Job summary

Watermark Retirement Communities is seeking a Concierge to welcome residents, families, and guests and connect them with the right staff. This role emphasizes exemplary customer service, organization, and clear communication in a fast-paced senior living environment.

As part of our Resident Experience team, you will handle day-to-day inquiries, coordinate activities, and support operations to ensure a warm, safe, and engaging community for residents and visitors alike.

Qualifications

• Strong customer service and interpersonal skills.
• Comfortable using technology and learning new systems.
• Organized, detail-oriented, and able to multitask.
• Professional communication skills, both verbal and written.
• Ability to remain calm and responsive in a fast-paced environment.
• Experience in hospitality, customer service, or senior living preferred.
• Available weekends and holidays.

Responsibilities

• Welcome visitors, guests, and vendors and connect them with the appropriate resident or staff member
• Receive, log, and organize incoming packages and deliveries
• Assist residents with day-to-day questions related to activities, transportation, building operations, and general services
• Answer incoming phone calls and route them to the appropriate departments
• Utilize multiple computer programs including security platforms, resident notification systems, email, and spreadsheets (training provided)
• Support the Resident Experience team
• Complete evening “closing procedures” (PM shift), including securing designated areas, sending end-of-shift reports to leadership, and tidying the concierge desk
• Communicate with the care team via walkie-talkie regarding resident requests and medication deliveries

Skills

Customer service

Interpersonal skills

Organized

Detail oriented

Communication skills

Multitasking

Hospitality experience

Weekend availability

Job description

Our mission at Watermark Retirement Communities is to create extraordinary and innovative communities where people thrive. For Watermark, community includes more than just the wonderful residents we serve on a daily basis. It also includes our dedicated team of professionals who bring our mission to life. We are excited you are considering joining our team. At Watermark we believe a new era of Senior Living starts with you!

We have been a leader in senior housing for over 30 years, but we are not content to rest on our reputation. As a Watermark associate, you will have the opportunity to deploy your talents to their fullest as we drive the next 30 years of innovation in the senior housing industry.

At Watermark we believe the next era in Senior Living excellence starts with you!

We are without a doubt one of the most premier retirement community in the area, and are a dream come true for an experienced Concierge. At a Watermark Community our concierge does so much more than what the title reflects. Most times you are the first impression and first contact at our community. For us it is about working with people who take great pride in their work. We are looking to meet people who agree that the Concierge is one of the most important components in our operation. The right person for us will be kind, patient and extremely well organized and will be committed to providing extraordinary service. We are looking for someone that has the ability to make every resident, family member and visitor that comes into Watermark feel as if they are the most important person in our community!

Does that sound like you?

We are currently looking to hire people who want to make a positive impact and to be a great representative of our operating principles. Your job should provide a sense of accomplishment, joy and gratification. We can provide that for you! Our concierge will not only have the opportunity to provide extraordinary services but will also have time to develop meaningful relationships with our residents.

If you have a passion for working with seniors and you are have experience as a concierge, we look forward to meeting you!

Job Requirements

• Welcome visitors, guests, and vendors and connect them with the appropriate resident or staff member
• Receive, log, and organize incoming packages and deliveries
• Assist residents with day-to-day questions related to activities, transportation, building operations, and general services
• Answer incoming phone calls and route them to the appropriate departments
• Utilize multiple computer programs including security platforms, resident notification systems, email, and spreadsheets (training provided)
• Support the Resident Experience team
• Complete evening “closing procedures” (PM shift), including securing designated areas, sending end-of-shift reports to leadership, and tidying the concierge desk
• Communicate with the care team via walkie-talkie regarding resident requests and medication deliveries

Qualifications

• Strong customer service and interpersonal skills
• Comfortable using technology and learning new systems
• Organized, detail-oriented, and able to multitask
• Professional communication skills, both verbal and written
• Ability to remain calm and responsive in a fast-paced environment
• Experience in hospitality, customer service, or senior living preferred
• Available weekends and holidays.

What you will get from us

• Competitive Wages
• Competitive Benefits
• Get Immediate Access to Earned Income Through Dayforce Wallet
• Easy Shift Scheduling with Mobile App
• Recognition and Rewards Program
• Vacation, Holiday, and Sick Pay
• 401k Program
• Associate Discounts
• Education and Training Programs Available

Watermark Retirement Communities, Inc, is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQ/Sexual Orientation/Gender Identity or Expression-proudly embracing diversity in all of its manifestations Watermark Retirement Communities, Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any associate at Watermark or its affiliates via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Watermark Retirement Communities, Inc. No fee will be paid in the event the candidate is hired by Watermark as a result of the referral or through other means.