Guest Experience Coordinator

Brookdale; Urbana (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

Brookdale is seeking a Receptionist to greet all visitors, answer questions, direct calls to residents and staff, and assist with mail and basic clerical tasks. The role may involve responding to resident emergencies following community protocol.

Brookdale emphasizes equal opportunity employment and a drug-free workplace, with veterans and military spouses encouraged to apply. Training and growth opportunities are available through company programs.

Qualifications

• Receptionists greet all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
• Our Receptionists sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.
• You may also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.

Responsibilities

• Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
• Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.
• May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.

Job description

Brookdale is seeking a Receptionist to greet all visitors, answer questions, direct calls to residents and staff, and assist with mail and basic clerical tasks. The role may involve responding to resident emergencies following community protocol.

Brookdale emphasizes equal opportunity employment and a drug-free workplace, with veterans and military spouses encouraged to apply. Training and growth opportunities are available through company programs.