Resident Experience & Community Operations Lead

Paycom - ATS; Greenville (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Saratoga Group in Greenville, NC seeks a Community Manager to oversee daily operations of the assigned community, drive sales, manage maintenance, and ensure high resident satisfaction. Responsibilities include enforcing policies, collecting rent, reducing delinquencies, and reporting to district/region managers.

The role requires hands-on leadership and after-hours responsiveness. This full-time position emphasizes strong communication, coordination with staff, and maintaining community

Responsibilities

• Represent the company positively to clients, residents, partners, and employees as a critical ambassador of the company.
• Committed to high resident satisfaction and resolve guest concerns in a professional manager and elevate to district manager or regional manager when needed.
• Sell new homes with a goal of 90 days, and if applicable refurbished homes.
• Manage maintenance staff and ensure maintenance issues addressed in a timely manner
• Ensure delinquencies are managed to a goal of 10%, with an ultimate goal of being under 5%.
• Regularly inspect the community, ensuring highest standards are maintained, evaluate maintenance, grounds, and all areas of operations; also ensuring residents are following the park rules, the community is kept clean, and ensure residents are keeping their respective properties clean.
• Inspect vacant homes regularly.
• Regular reporting to the District and Regional manager.
• Ensure all resident documents are executed timely and accurately for pad rentals, lease to own, rentals, and for community rules.
• Reporting as requested through Saratoga Group software platforms to include, but not limited to a) Google Apps b) Asana c) Rent Manager
• Effectively communicate with everyone in the organization and with external partners, both verbally and in writing.
• Employee shall devote all of his/her working time, attention, knowledge, and skills to Employer's business interests and shall do so in good faith, with best efforts, and to the reasonable satisfaction of the Employer
• Will need to take after hours emergency calls and respond accordingly
• Maintains regular and predictable attendance.
• Employee shall also perform such other duties as are customarily performed by other persons in similar positions, as well as such other duties as may be assigned from time to time by the Employer.
• Management reserves the right to revise this position description as necessary.

Job description

Saratoga Group in Greenville, NC seeks a Community Manager to oversee daily operations of the assigned community, drive sales, manage maintenance, and ensure high resident satisfaction. Responsibilities include enforcing policies, collecting rent, reducing delinquencies, and reporting to district/region managers.

The role requires hands-on leadership and after-hours responsiveness. This full-time position emphasizes strong communication, coordination with staff, and maintaining community