Community Manager

Paycom - ATS; Greenville (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Saratoga Group in Greenville, NC seeks a Community Manager to oversee daily operations of the assigned community, drive sales, manage maintenance, and ensure high resident satisfaction. Responsibilities include enforcing policies, collecting rent, reducing delinquencies, and reporting to district/region managers.

The role requires hands-on leadership and after-hours responsiveness. This full-time position emphasizes strong communication, coordination with staff, and maintaining community

Responsibilities

• Represent the company positively to clients, residents, partners, and employees as a critical ambassador of the company.
• Committed to high resident satisfaction and resolve guest concerns in a professional manager and elevate to district manager or regional manager when needed.
• Sell new homes with a goal of 90 days, and if applicable refurbished homes.
• Manage maintenance staff and ensure maintenance issues addressed in a timely manner
• Ensure delinquencies are managed to a goal of 10%, with an ultimate goal of being under 5%.
• Regularly inspect the community, ensuring highest standards are maintained, evaluate maintenance, grounds, and all areas of operations; also ensuring residents are following the park rules, the community is kept clean, and ensure residents are keeping their respective properties clean.
• Inspect vacant homes regularly.
• Regular reporting to the District and Regional manager.
• Ensure all resident documents are executed timely and accurately for pad rentals, lease to own, rentals, and for community rules.
• Reporting as requested through Saratoga Group software platforms to include, but not limited to a) Google Apps b) Asana c) Rent Manager
• Effectively communicate with everyone in the organization and with external partners, both verbally and in writing.
• Employee shall devote all of his/her working time, attention, knowledge, and skills to Employer's business interests and shall do so in good faith, with best efforts, and to the reasonable satisfaction of the Employer
• Will need to take after hours emergency calls and respond accordingly
• Maintains regular and predictable attendance.
• Employee shall also perform such other duties as are customarily performed by other persons in similar positions, as well as such other duties as may be assigned from time to time by the Employer.
• Management reserves the right to revise this position description as necessary.

Job description

Job Details

Job Location: West Wood - Greenville, NC 27834, Position Type: Full Time, Travel Percentage: None, Find a career you’ll love waking up to everyday. At Saratoga Group, collaboration and culture are part of our DNA, and our Operations team is no exception. Our Employees are always striving to make a difference in the lives of our residents, building a community that they can be proud to call home.

Summary of Benefits for Full-Time Employees

• Medical Insurance – The company pays 80% for employee’s premium.
• Dental Insurance
• Vision Insurance
• Basic Life Policy - $25,000 policy 100% company paid
• Additional term life coverage available at group rates
• Additional Voluntary Insurance Options –Critical Illness & Accident Insurance
• 401k
• Vacation - Based on tenure, 2-4 weeks
• Sick Time: 1 week paid
• Paid Holidays - 10 days paid
• Employee Birthday Recognition: Birthday off with pay.
• Employee Anniversary Recognition & Bonus
• Employee of the Quarter Program: $50 per nominee; $500 for winners (3 winners)
• Employee Referral Program: ($250 for referring a candidate that is hired and in place 90 days, another $250 at 180 days)
• Commissions Program for certain community based positions

Job Summary

The Community Manager oversees the day-to-day operations of the assigned community by implementing policies, procedures, and practices that enable the community to meet sales requirements, collect rent payments, maintain low delinquencies, ensure maintenance projects are completed, and communities are maintained at a high level of care; all to ensure excellent support and service to the residents and growth and stability of the company.

Essential Job Duties

• Represent the company in a positive manner to clients, residents, partners, and employees as a critical ambassador of the company.
• Committed to high resident satisfaction and resolve guest concerns in a professional manager and elevate to district manager or regional manager when needed.
• Sell new homes with a goal of 90 days, and if applicable refurbished homes.
• Manage maintenance staff and ensure maintenance issues addressed in a timely manner
• Ensure delinquencies are managed to a goal of 10%, with an ultimate goal of being under 5%.
• Regularly inspect the community, ensuring highest standards are maintained, evaluate maintenance, grounds, and all areas of operations; also ensuring residents are following the park rules, the community is kept clean, and ensure residents are keeping their respective properties clean.
• Inspect vacant homes regularly.
• Regular reporting to the District and Regional manager.
• Ensure all resident documents are executed timely and accurately for pad rentals, lease to own, rentals, and for community rules.
• Reporting as requested through Saratoga Group software platforms to include, but not limited to a) Google Apps b) Asana c) Rent Manager
• Effectively communicate with everyone in the organization and with external partners, both verbally and in writing.
• Employee shall devote all of his/her working time, attention, knowledge, and skills to Employer's business interests and shall do so in good faith, with best efforts, and to the reasonable satisfaction of the Employer
• Will need to take after hours emergency calls and respond accordingly
• Maintains regular and predictable attendance.
• Employee shall also perform such other duties as are customarily performed by other persons in similar positions, as well as such other duties as may be assigned from time to time by the Employer.
• Management reserves the right to revise this position description as necessary.

Physical Demands and Working Conditions/Environment

• Must be able to work 5 days per week M-F,
• Capable of working up to 8+ hours a day, with occasional longer days if needing to meet a potential resident after scheduled hours.
• Capable of taking after hours and weekend emergency calls and responding accordingly.
• Capable of pushing, pulling or lifting up to 25+ lbs.
• Occasionally required to climb, kneel, crouch, bend or crawl.
• Additional physical demands include: being outside/walking across communities in various weather conditions, on foot for an extended period of time, walking up and down stairs, climbing ladder.
• Management reserves the right to revise this position description as necessary.
• If an hourly employee, will need to take any unpaid meal breaks or paid breaks per applicable laws.

Qualifications

Qualifications: