Resident Experience Champion

Peaks Healthcare Consulting; Topeka (KS); On-site; USD 35,000 - 50,000; Full time

Job summary

Peaks Healthcare Consulting in Topeka, Kansas is seeking a Hospitality Hero to ensure that residents and their families feel genuinely cared for throughout their stay. This position highlights the importance of building relationships and improving resident experiences.

The ideal candidate will have excellent communication skills, a service-oriented mindset, and experience in healthcare or hospitality. Responsibilities include conducting daily rounds, managing family communication, and executing hospitality initiatives.

Qualifications

• Compassionate and service-oriented mindset.
• Strong follow-through and problem-solving abilities.
• Experience in healthcare, hospitality, senior living, or customer service preferred.

Responsibilities

• Conduct daily resident rounding.
• Build meaningful relationships with residents.
• Identify and resolve concerns before they become complaints.
• Manage the CareCash program.
• Provide updates to families on residents' experiences.

Skills

Excellent communication skills

Relationship-building skills

Service-oriented mindset

Problem-solving abilities

Job description

Peaks Healthcare Consulting in Topeka, Kansas is seeking a Hospitality Hero to ensure that residents and their families feel genuinely cared for throughout their stay. This position highlights the importance of building relationships and improving resident experiences.

The ideal candidate will have excellent communication skills, a service-oriented mindset, and experience in healthcare or hospitality. Responsibilities include conducting daily rounds, managing family communication, and executing hospitality initiatives.