Resident Experience Champion

Peaks Healthcare Consulting; Farmington (NM); On-site; USD 30,000 - 45,000; Full time

Job summary

Peaks Healthcare Consulting is seeking a Hospitality Hero in Farmington, New Mexico, to ensure that residents and families feel seen, heard, valued, and cared for. The role involves daily interactions with residents to build relationships and enhance their experience.

Successful candidates will have excellent communication skills, a compassionate mindset, and preferred experience in healthcare or hospitality settings. The position aims to improve resident satisfaction and foster a supportive community atmosphere.

Qualifications

• Excellent communication and relationship-building skills.
• Compassionate, service-oriented mindset.
• Strong follow-through and problem-solving abilities.
• Healthcare, hospitality, senior living, or customer service experience preferred.

Responsibilities

• Conduct daily resident rounding.
• Build meaningful relationships with residents.
• Identify and resolve concerns before they become complaints.
• Create personalized moments that improve resident satisfaction.

Skills

Excellent communication and relationship-building skills

Compassionate, service-oriented mindset

Strong follow-through and problem-solving abilities

Healthcare experience

Hospitality experience

Senior living experience

Customer service experience

Job description

Peaks Healthcare Consulting is seeking a Hospitality Hero in Farmington, New Mexico, to ensure that residents and families feel seen, heard, valued, and cared for. The role involves daily interactions with residents to build relationships and enhance their experience.

Successful candidates will have excellent communication skills, a compassionate mindset, and preferred experience in healthcare or hospitality settings. The position aims to improve resident satisfaction and foster a supportive community atmosphere.