Resident Experience Assistant Property Manager

CORE Realty Holdings Management Inc.; Charlotte (NC); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off and holidays

Career growth and advancement机会

Leasing commissions and performance  -

Ongoing training and professional  —

Job summary

The Collective NoDa Apartments in Charlotte, NC, seeks an experienced Assistant Property Manager to support daily operations under the supervision of the Property Manager. You will help drive occupancy, leasing performance, delinquency management, and resident satisfaction while maintaining accurate records in Yardi and PM platforms.

The ideal candidate is resident-focused, detail-oriented, tech-savvy, and comfortable in a fast-paced multifamily environment.

Qualifications

• 3+ years of multifamily property management experience preferred.
• Experience as Assistant Manager or Leasing Consultant preferred.
• Knowledge of Fair Housing regulations and multifamily operations.
• Strong organizational, administrative, and customer service skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong written and verbal communication skills.
• Professional demeanor with strong problem-solving abilities.
• Experience working within property management software systems.

Responsibilities

• Assist in the daily operations and overall performance of the apartment community.
• Support occupancy, leasing, renewal, and resident retention goals.
• Ensure compliance with Fair Housing regulations, company policies, and operational procedures.
• Maintain accurate resident files, lease documentation, and reporting within Yardi’s CRMIQ.
• Partner with Maintenance and onsite teams to support efficient unit turn coordination and resident communication utilizing PM software systems.
• Deliver exceptional customer service to current and prospective residents.
• Professionally resolve resident concerns, escalations, and service-related issues.
• Assist with move-in, move-out, and renewal processes.
• Support online reputation management initiatives and resident engagement efforts.
• Maintain consistent communication with residents regarding balances, notices, lease obligations, and community updates.
• Process rental payments, NSF activity, and delinquency follow-up within Yardi Voyager.
• Assist with collections processes, payment arrangements, and balance management.
• Support invoice processing, reporting, and month-end administrative functions.
• Maintain accuracy of resident ledgers, lease files, and operational reportingAssist with vendor coordination and purchasing processes when needed.
• Conduct apartment tours and support leasing conversion goals.
• Follow up on leads and prospect communication through CRM platforms and automated lead nurturing systems.
• Assist with leasing traffic management, guest card follow-up, and application processing.
• Support community marketing efforts including social media engagement, outreach marketing, and reputation management.
• Utilize Yardi CRM, RentCafe, and lead management tools to maintain leasing performance and prospect engagement.
• Experience with the following platforms is strongly preferred: Yardi CRM IQ + 3rd Party Integrations, Microsoft Office Suite- Office 365

Skills

Multifamily property management

Customer service

Organizational skills

Communication skills

Problem-solving

Tech-savvy

Attention to detail

Tools

Yardi CRM IQ

RentCafe

CRM systems

PM software

Job description

The Collective NoDa Apartments in Charlotte, NC, seeks an experienced Assistant Property Manager to support daily operations under the supervision of the Property Manager. You will help drive occupancy, leasing performance, delinquency management, and resident satisfaction while maintaining accurate records in Yardi and PM platforms.

The ideal candidate is resident-focused, detail-oriented, tech-savvy, and comfortable in a fast-paced multifamily environment.