Resident Experience Ambassador

Experience Senior Living; Palm Coast (FL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with employer matching

Paid holidays

Up to 20 days PTO

Job summary

A senior living community in Florida seeks a Resident Experience Ambassador to engage residents through various activities and planning. Ideal candidates will have experience in senior services, event planning, and strong communication skills, while demonstrating a commitment to customer focus. Responsibilities include facilitating social events, developing resident experience plans, and ensuring the wellbeing of participants. The role offers a comprehensive benefits package, including medical, dental, and 401k matching.

Qualifications

• 1-2 years of experience working with seniors preferred.
• Ability to communicate verbally and in writing effectively.
• Must possess a valid driver's license.

Responsibilities

• Facilitate various activities for residents.
• Work with the Resident Experience team to enhance programs.
• Document attendance at activities using Lifeloop.

Skills

Event planning

Communication skills

Customer focus

Technology utilization

Tools

Word

Lifeloop

iPad/Tablet

Job description

Overview

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.

We are looking for a Resident Experience Ambassador to join our amazing team! The ideal candidate must have previous experience working in Memory Care.

Responsibilities

• Will help facilitate socials, games, crafts, cooking, movies, outings, outdoor time, and many other activities as per the monthly/daily schedule.
• Work with the Resident Experience team to bring new and exciting ideas, and to encourage others to offer new suggestions, to add to the monthly planned program(s).
• Assist in creating and adjusting the Resident Experience plan for each resident.
• Ensures that each resident has been given a copy of the monthly activity calendar.
• Invites, engages, and encourages participation from all residents to the extent they are comfortable participating.
• Assists in bringing residents to and from all activities.
• Uses Lifeloop to document all attendance both at planned activities and 1:1 interactions.
• Identify and report to the Resident Experience Director and personal, emotional, cognitive, and environmental concerns that prevent or limit a resident’s ability to participate in any activity.
• Able to maintain a customer focus, treating others with respect and integrity.
• May drive the company van or vehicle for various reasons as required by the community.

• May perform other duties as assigned.

• Previous experience in organizing activities or event planning preferred.
• One (1) to two (2) years of working with seniors preferred.
• Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the resident.
• Ability to communicate verbally, in writing, and through pictures when necessary.
• Able to operate standard office equipment.
• Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, email, social media, and Resident Experience software platforms.
• The position requires driving responsibilities; must possess a valid driver’s license with an acceptable driving record per company’s Motor Vehicle Policy.
• Able to think creatively and independently to meet worthwhile objectives.
• Able to be innovative to create and generate solutions and programs.
• Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics.
• Identifies, obtains, and effectively allocates the resources required to achieve applicable goals.
• Able to relate to routine operations in a manner that is consistent with existing solutions to problems.
• Able to work with people in such a manner to support the company’s culture, work in a team setting to accomplish goals and get results.
• Expected to represent the Resident Experience department by being punctual, neat, clean, and professional in appearance.
• Ability to work varied schedules to include weekends, evenings, and holidays.

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Background Screening Requirement

Employment is contingent upon successful completion of background screening in accordance with Florida law and company policy. Certain positions may require fingerprinting and Level 1 or Level 2 background screening. Applicants can review Florida care provider background screening requirements here: https://info.flclearinghouse.com