Resident Experience Ambassador

Athena Health Care Systems; North Easton (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay

Holiday Pay

Overtime Pay

Career Advancement Opportunities

Exclusive Employer Discount Program

Job summary

Southeast Rehabilitation & Skilled Care Center in North Easton, MA, is seeking a compassionate Resident Ambassador to join our team. This 171-bed skilled nursing facility emphasizes excellent customer service and close resident relationships.

Responsibilities include providing companionship, helping residents adjust, and coordinating with staff to resolve concerns; weekly pay is $20–$24 per hour. Experience in customer service or as a companion is preferred, and prior companion work is required.

Qualifications

• Customer service experience preferred.
• Previous experience as a companion or in a similar role required.

Responsibilities

• Provide friendly, compassionate companionship and support to residents.
• Welcome and assist new residents as they adjust to the facility.
• Help residents with appropriate non-clinical needs, including meal trays and call lights.
• Listen to resident concerns and help communicate needs or grievances to the appropriate department.
• Assist with problem-solving and follow up on concerns to help ensure timely resolution.
• Promote a respectful, inclusive, and welcoming environment for residents, families, and staff.
• Commit to providing exceptional customer service and supporting a positive resident experience.
• Act as a liaison between residents, staff, and the leadership team.
• Provide support such as (but not limited to) discussions, encouragement, reassurance, and direction as needed.

Skills

Customer service

Companionship

Job description

Southeast Rehabilitation & Skilled Care Center in North Easton, MA, is seeking a compassionate Resident Ambassador to join our team. This 171-bed skilled nursing facility emphasizes excellent customer service and close resident relationships.

Responsibilities include providing companionship, helping residents adjust, and coordinating with staff to resolve concerns; weekly pay is $20–$24 per hour. Experience in customer service or as a companion is preferred, and prior companion work is required.