Resident Engagement Manager

Westminster; Jersey City (NJ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Room for professional growth

Job summary

Westminster is seeking a Resident Engagement Manager for its luxury Journal development in Jersey City. This role focuses on creating a welcoming living environment, planning events, and overseeing concierge services to ensure residents feel valued and heard.

The ideal candidate brings 5+ years in customer service or property management, leadership in guest services, and a passion for building community through thoughtful programming and personalized engagement.

Qualifications

• Bachelor’s degree preferred plus 5+ years in customer service, hospitality, or property management.
• Experience leading concierge or guest service teams to deliver high-quality service.
• Ability to build relationships and create memorable resident experiences.
• Strong organizational and multitasking abilities in a fast-paced setting.
• Familiarity with property management or CRM software is a plus.
• Creative, proactive approach to enhancing resident satisfaction.

Responsibilities

• Be the face of the community for residents and guests, welcoming inquiries and creating a warm atmosphere.
• Plan, organize, and host engaging resident events and collaborate with local vendors.
• Coordinate services between residents and the property management team, handling requests and concerns.
• Lead and mentor the concierge team to ensure smooth daily operations.
• Create event calendars, announcements, and newsletters to boost community engagement.
• Maintain accurate records of resident interactions and event participation in PM software.
• Ensure common areas are well-maintained and reflect high standards.

Skills

Leadership

Customer service

Event planning

CRM software

Multitasking

Hospitality

Education

Bachelor's degree

Tools

CRM software

Job description

Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be Solution-Oriented. Be Accountable. Be caring. A masterpiece from every angle, The Journal sets a new standard of sophistication; an aesthetic of excellence and innovation in Jersey City’s rapidly evolving skyline. At The Journal, each home is crafted to bring comfort, convenience and ease to our residents’ daily life; a place to indulge in, a place to thrive in, a place to call home. The Journal is located in Journal Square, a dynamic hub of culture, history and urban energy known for its iconic landmarks, diverse dining and nightlife, outdoor recreation and unmatched commuter ease.

Join Our Team as a Resident Engagement Manager to Build Community & Create Experiences at our gorgeous, luxury development, The Journal in Jersey City!

We're hiring a Resident Engagement Manager. Are you passionate about creating a welcoming and engaging living environment? Do you thrive in a dynamic setting where you can plan exciting events, provide top-tier customer service, and ensure residents feel at home? If so, we’re looking for a Resident Engagement Manager to elevate the residential experience! The ideal candidate for the Resident Engagement Manager at Livana Fair Lawn is someone who thrives on fostering meaningful connections, promoting wellness, and creating vibrant experiences for residents aged 55 and older. This individual is patient and understands the unique preferences and needs of an active adult community and is passionate about elevating daily living through thoughtful programming and personalized engagement.

About the Role:

As the Resident Engagement Manager, you will be the heartbeat of the community—serving as the main point of contact for residents, planning exciting events, and overseeing concierge services to ensure every resident feels valued and heard. This role is perfect for a detail-oriented, people-driven professional who enjoys fostering a strong sense of community.

Key Responsibilities:

• Resident & Guest Engagement – Be the face of the community! Welcome residents and guests, address inquiries, and create a warm, inviting atmosphere.
• Event Planning & Execution – Plan, organize, and host engaging resident events, from holiday celebrations to networking mixers, fitness classes, and social gatherings. Collaborate with local vendors to enhance experiences.
• Service Coordination – Act as a liaison between residents and the property management team, handling service requests, maintenance needs, and resident concerns efficiently.
• Concierge Management – Lead and mentor the concierge team to deliver high-quality service, manage schedules, and ensure smooth daily operations.
• Community Outreach & Communication – Keep residents informed and engaged! Create event calendars, announcements, and newsletters to enhance community interaction.
• Data Management – Maintain accurate records of resident interactions, event participation, and service requests using property management software.
• Common Area Oversight – Ensure community spaces are well-maintained, inviting, and reflect the high standards of the property.

What You Bring to the Table:

• Education & Experience – Bachelor’s degree preferred, plus 5+ years of experience in customer service, hospitality, or property management.
• Leadership Skills – Experience managing concierge or guest service teams, with the ability to inspire and guide a team to success.
• People-Centric Mindset – Passion for building relationships and creating memorable resident experiences.
• Strong Organizational & Multitasking Abilities – Ability to juggle multiple responsibilities in a fast-paced environment.
• Tech-Savvy – Familiarity with property management or customer relationship management (CRM) software is a plus!
• Creativity & Initiative – A proactive approach to enhancing resident satisfaction and fostering community engagement.

Why Join Us?

• A dynamic and engaging work environment where no two days are the same.
• The opportunity to make a real impact on residents' quality of life.
• Competitive salary and benefits package.
• Room for professional growth in a thriving industry.

If you’re a hospitality-driven professional with a passion for building communities and delivering top-tier service, we’d love to hear from you!

We're an equal opportunity at will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.