Resident Engagement Lead – Activities & Volunteer Programs

Sunrise Senior Living; Burlington (MA); Sur place; USD 32 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision, Life, and Dis

Disability Plans

Retirement Savings Plans

Employee Assistant Program / Discount

Paid time off (PTO), sick time, and -h

myFlexPay

Tuition Reimbursement

Résumé du poste

Sunrise Senior Living is seeking an Activities & Volunteer Coordinator to lead resident engagement and volunteer services, overseeing concierge operations and customer experience programs across neighborhoods, including memory care.

The role requires 2+ years of leadership or supervisory experience in relevant settings, strong organizational and communication skills, and the ability to manage multiple priorities in a fast-paced environment. A valid driver’s license may be required.

Qualifications

• 2+ years leadership/supervisory experience in senior living, hospitality, recreation, or volunteer management.
• Proven ability to lead teams and manage multiple priorities.
• Strong organizational, communication, and event-planning skills.

Responsabilités

• Plan, implement, and evaluate resident-centered engagement programs and events.
• Oversee activities, entertainment, and wellness programming across all neighborhoods, including memory care.
• Supervise team members, volunteers, and concierge staff.
• Recruit, onboard, train, and retain volunteers; build community partnerships.
• Track participation, satisfaction, and engagement metrics to improve programming.
• Manage engagement documentation, calendars, reporting, and technology platforms.
• Lead concierge operations, delivering exceptional experiences for residents, families, and visitors.
• Support budgeting, staffing, scheduling, and operational planning.
• Partner with Sales and Resident Care on move-ins and ongoing engagement.
• Ensure compliance with safety, regulatory, and Sunrise quality standards.

Connaissances

Leadership

Team management

Event planning

Description du poste

Sunrise Senior Living is seeking an Activities & Volunteer Coordinator to lead resident engagement and volunteer services, overseeing concierge operations and customer experience programs across neighborhoods, including memory care.

The role requires 2+ years of leadership or supervisory experience in relevant settings, strong organizational and communication skills, and the ability to manage multiple priorities in a fast-paced environment. A valid driver’s license may be required.