RESIDENT DISTRICT MANAGER

Flik Hospitality Group; Los Angeles (CA); On-site; USD 120,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

FSAs

Parental Leave

Job summary

Flik Hospitality Group in Los Angeles is seeking a Resident District Manager to lead the client account for United Airlines Clubs and Lounges, directing the team and managing operations to achieve financial and service goals.

The role requires a Bachelor's degree and 3–5 years of management experience in hospitality, with a focus on strong customer service, leadership, and financial acumen. Occasional travel is required and a comprehensive benefits package is offered.

Qualifications

• Bachelor's degree and 3–5 years of management experience in food service, hospitality, or related field.
• Proven track record leading a team and driving customer satisfaction.
• Strong business and financial proficiency, with attention to budgeting and reporting.

Responsibilities

• Lead a large account team to deliver top‑notch service to client and guests.
• Drive profitability, safety, and engagement metrics across the operation.
• Maintain client relationships and report progress, risks, and escalations.
• Collaborate with senior executives and stakeholders to align on goals.
• Oversee program standards, policy adherence, and audits.
• Own financial results and coordinate forecasting and budgeting.

Skills

Management experience

Customer service

Leadership

Communication

Financial acumen

Education

Bachelor's degree

Tools

MS Office

POS software

Job description

Flik Hospitality Group

Salary: $120,000.00 - $125,000.00

Other Forms of Compensation: 21% Annual Bonus

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Working as a Resident District Manager (RDM), you will serve as our point of contact for the client, United Airlines Clubs and Lounges, as well as lead the team and manage the overall operation. You will provide planning and direction within your account to achieve operational and financial goals in a dynamic environment. You will also maintain strong client relationships and work to fulfill our Compass Group mission.

Key Responsibilities

• Leads, manages, and encourages a complementary team at a large account, with the goal of providing top‑notch service to the client, and our guests
• Drives and develops self and team towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, guest engagement, etc.)
• Communicate progress, risks, and escalations appropriately at all levels of the organization, or multiple departments, and businesses
• Collaborate and build relationships with all stakeholders - including senior executives, sponsors, business owners, and field operations
• Ensures program standards are implemented in operation and expectations are met
• Ensures strategic decisions are weighed for risk/reward and short/long term implications while gathering input from team members and partners
• Cultivates a culture of transparency, understanding, education, safety, and accountability at the account
• Supports functional areas of operation, including but not limited to safety, marketing, allergen management and culinary
• Ensures adherence to local, state, federal, and company policies, and conducts unit audits to ensure conformance for key areas (e.g. financials, sanitation)
• Maintains compliance regulations and guidance for all applicable meal and janitorial programs, along with completing all required reporting on time
• Champions development within the account; conducts performance evaluations, along with succession planning, has full understanding of all roles within the operation
• Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes
• Ensures consistent and fair administration of all policies and procedures
• Identify opportunities for improvement and facilitate change
• May serve on the district leadership team and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community

Preferred Qualifications

• Bachelor's degree and a minimum of three (3-5) years of management experience, preferably in food service, hospitality management, or other Support Services area
• Is proficient in all aspects of food service management with a proven track record of success
• Has a consistent record of leading a business and a team, strong customer service, and good business and financial proficiencies
• Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi‑tasking, prioritization, and organization skills
• Champions the inclusive approach, and is proactive, positive, professional, and resilient
• Excellent computer skills and proficiency with Microsoft Office Suite and POS software

Occasional travel required in this position

Associates At Flik Hospitality Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug‑free workplace.