Resident Director, Full-Time

jeffersonhealth; Philadelphia (Philadelphia County); On-site; USD 60,000 - 75,000; Full time

Job summary

Jefferson Health is seeking a Resident Director for our East Falls Campus. This full-time, live-in position provides leadership for traditional residence halls and/or apartments, guiding students through social and educational activities while balancing administrative workload.

The role includes supervising RA staff, recruiting and training, coordinating training programs, and serving on-call for campus crises. Collaboration with Public Safety and Counseling Services is essential.

Qualifications

• Bachelor's degree required; Master's degree preferred in a relevant field.
• 1–3 years residence life or housing operations experience.
• Strong communication and collaboration across university units.

Responsibilities

• Supervise undergraduate/graduate resident assistants in residence halls and on-campus apartments.
• Lead departmental committees and manage administrative functions.
• Coordinate training for RA staff and ensure policy compliance.
• Serve on on-call rotation for campus crisis and emergencies.
• Maintain liaison with Public Safety, Counseling, and other university offices.

Skills

Diversity awareness

Cross-department collaboration

Flexible schedule

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft Office

Canvas

Star Rez

Job description

Number of Positions In Requisition

1

Job Details

The Resident Director is a full-time, live-in, professional staff member and reports to the Assistant Director of Residential Life. The Resident Director provides leadership for traditional style residence halls and/or apartments on the East Falls Campus. This person will lead/participate in departmental committees and manage administrative and operational functions in assigned residence halls/apartments. Provide services directly to students, such social and educational activities. Maintain a balance between administrative workload and student interactions. Maintain liaison relationships with other University offices. Participate in the overall planning and management of the residence hall system. Resident Director participates in the on-call duty rotation for campus crisis and emergency response.

Job Description

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Supervise undergraduate/graduate resident assistants in college residence halls and on-campus apartments.
• Work to implement goals and priorities as outlined in the departmental strategic plan, including student learning and development, as well as operations components in assigned residence halls.
• Recruit, select, train resident assistants, and provide leadership, monitor work performance, ensure staff compliance with established Residential Life policies and procedures.
• Develop and implement in-staff training and development programs for RA in conjunction with the Assistant Director of Residential Life.
• Serve as resource for staff and students in support of roommate conflicts, personal crises, and other concerns. Work in collaboration with other Residential Life staff to support and follow up with students of concern.
• Establish and maintain communication with students living in the residence halls/apartments through individual outreach and community meetings; serve as a mediator/facilitator when necessary to provide resolutions for interpersonal conflicts between students.
• Serve as a Community Standards Officer for students referred to the Community Standards process for Residential Facilities policies and Community Standards violations. Adjudicate cases of student behavioral misconduct in consultation with the Assistant Dean/Director of Residential Life and Community Standards.
• Manage operational functions for residence halls such as key distribution and collection, damage assessment, reporting and billing, maintenance requests, and hall openings and closings; serve as facility manager for residence halls including conducting room checks, reporting and following up on housekeeping, maintenance, and mover requests.
• Work with RAs, Public Safety Officers, Counseling Services staff, and the Residential Life Management Team to respond to crisis situations in accordance with departmental and institution emergency procedures; serve in an on-call rotation for all area residence halls and apartments on a scheduled basis.

Competencies (Knowledge, Skills, and Abilities Required)

• Appreciation for all forms of diversity and a willingness to work with students and staff to create an environment that fosters respect, appreciation, and values the contributions of all members of the community.
• The ability to collaborate with personnel in public safety, academic departments, and other University offices in order to meet the needs of residential students.
• Ability to work a flexible schedule that includes evening, weekend and "on call" assignments.

Minimum Education and Experience Requirements

Education:

Bachelor's Degree required; Master's Degree in Student Personnel, Higher Education Administration, Counseling, or a related field preferred.

AND

Experience:

1-3 years previous residence life and/or housing operations experience.

Additional Information

• Experience with the Microsoft Office Suite, Canvas and Star Rez preferred
• Strong communication skills and ability to motivate students.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Philadelphia University Primary Location Address
3243 School House Lane, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and to