Resident Coordinator: Class A/Newer Properties

A Hiring Company; Minneapolis (MN); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Annual Bonus Potential of $2,000

Monthly Bonus on Renewals & Leasing

Job summary

A property management firm in Minneapolis is seeking a Resident Coordinator to enhance the resident experience through outstanding customer service and relationship building. The ideal candidate will have a High School diploma, strong communication skills, and a passion for helping others. With a starting salary of $48,000 to $52,000 and opportunities for career growth, this entry-level position is perfect for those looking to start a dynamic career in multi-family property management.

Qualifications

• Dynamic, friendly, and driven individual focused on relationships.
• Motivated to excel and meet established goals.
• Familiarity with customer service, hospitality, or retail preferred.

Responsibilities

• Provide frontline customer service for all resident requests.
• Schedule appointments and follow up with prospects.
• Ensure all amenity areas are clean and presentable for resident use.

Skills

Outstanding verbal and written communication skills

Customer service experience

Basic math skills

Computer proficiency

Education

High School or equivalent

Tools

Microsoft Office

Yardi

Job description

4 days ago Be among the first 25 applicants

SAIL is a team of dedicated property experts. Asset optimizers. Experience creators. We take a concierge approach to property management, where every aspect of operations is handled with precision and care. We build thriving communities with our residents and form lasting partnerships with our owners. For us, delivering exceptional results is just the beginning and relationships are at the heart of everything we do.

Opportunities for Career Growth

We're not just offering a job – we're offering a career. Join our growing team of high-performance multi-family property management professionals and take the next right step in your career journey. As our team expands, we are on track to bring 6,900 units under management across the Twin Cities by December 2027. With a strong commitment to promoting from within, this entry-level position is the perfect opportunity to launch a dynamic, sustainable career in multi-family property management.

Who We're Looking For

The Resident Coordinator is a dynamic, friendly, and driven individual who prioritizes building meaningful relationships in every interaction. Dedicated to creating an exceptional resident experience, they foster brand loyalty by consistently delivering outstanding service. Prospects and residents are engaged promptly and respectfully, ensuring every interaction is professional and valued. Property tours for prospective tenants are conducted in compliance with Federal Fair Housing regulations, while also being personalized, informative, and enjoyable, ultimately driving new leases. Administrative tasks are handled with accuracy and a proactive approach, always striving to go above and beyond to enhance the resident experience. This role also supports the Leasing Professional and Business Manager, along with performing other duties as assigned.

Responsibilities may include, but are not limited to

• Provide frontline customer service for all resident requests and issues, vendors, and visitors.
• Answer phones promptly and professionally in a friendly, helpful and knowledgeable manner.
• Schedule appointments, email information, and follow up with prospects per policy outlined.
• Assist with executing meaningful events that engage residents and foster a sense of community
• Ensure a consistently stellar resident and prospect experience.
• Ensure all amenity areas are clean and presentable for resident use.
• Maintain and organize package/mail rooms, amenity spaces, and other areas as required.
• Open and close model units daily, offering showings and walking designated tour route for all prospective tenants.

Annual Bonus Potential $2,000 (Rock Bonus) + Monthly Bonus on Renewals & Leasing

Requirements:

Description:

About Us

SAIL is a team of dedicated property experts. Asset optimizers. Experience creators. We take a concierge approach to property management, where every aspect of operations is handled with precision and care. We build thriving communities with our residents and form lasting partnerships with our owners. For us, delivering exceptional results is just the beginning and relationships are at the heart of everything we do.

Opportunities for Career Growth

We're not just offering a job – we're offering a career. Join our growing team of high-performance multi-family property management professionals and take the next right step in your career journey. As our team expands, we are on track to bring 6,900 units under management across the Twin Cities by December 2027. With a strong commitment to promoting from within, this entry-level position is the perfect opportunity to launch a dynamic, sustainable career in multi-family property management.

Who We're Looking For

The Resident Coordinator is a dynamic, friendly, and driven individual who prioritizes building meaningful relationships in every interaction. Dedicated to creating an exceptional resident experience, they foster brand loyalty by consistently delivering outstanding service. Prospects and residents are engaged promptly and respectfully, ensuring every interaction is professional and valued. Property tours for prospective tenants are conducted in compliance with Federal Fair Housing regulations, while also being personalized, informative, and enjoyable, ultimately driving new leases. Administrative tasks are handled with accuracy and a proactive approach, always striving to go above and beyond to enhance the resident experience. This role also supports the Leasing Professional and Business Manager, along with performing other duties as assigned.

Responsibilities may include, but are not limited to

• Provide frontline customer service for all resident requests and issues, vendors, and visitors.
• Answer phones promptly and professionally in a friendly, helpful and knowledgeable manner.
• Schedule appointments, email information, and follow up with prospects per policy outlined.
• Assist with executing meaningful events that engage residents and foster a sense of community
• Ensure a consistently stellar resident and prospect experience.
• Ensure all amenity areas are clean and presentable for resident use.
• Maintain and organize package/mail rooms, amenity spaces, and other areas as required.
• Open and close model units daily, offering showings and walking designated tour route for all prospective tenants.

Annual Bonus Potential $2,000 (Rock Bonus) + Monthly Bonus on Renewals & Leasing

Requirements:

• High School or equivalent education. Customer service, hospitality, or retail experience preferred.
• Outstanding verbal and written communication skills.
• A people-person at heart with an innate ability to work with a variety of personalities and situations in a friendly and professional manner.
• Basic math skills for calculating rent payments, deposits, and other fees.
• Strong familiarity with computers and computer programs including Microsoft Office (Yardi experience preferred).
• Motivated to excel and focus on established goals and sales requirements.
  
  
  

Compensation details: 48000-52000 Yearly Salary

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Business Content

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