Resident‑Centric Maintenance Leader

Socket.dev; Lewisville (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

J Street is seeking a Maintenance Director to lead the onsite service team and oversee daily maintenance operations across the community. You will supervise, train, schedule, and coach staff while upholding safety, quality, and a responsive resident experience.

You will manage vendors, capital projects, and expenses, ensure OSHA and Fair Housing compliance, and partner with the Community Director to elevate resident satisfaction and property performance.

Qualifications

• High school diploma or equivalent required.
• 3–5 years hands-on maintenance experience in multifamily housing or facility operations.
• At least 1 year of supervisory or lead maintenance experience preferred.
• EPA Universal or Type II/III HVAC certification required.
• Certified Pool Operator (CPO) certification preferred, or ability to obtain as required by the community.
• Working knowledge of plumbing, electrical, HVAC, appliances, carpentry, painting, building systems, and general maintenance practices.
• Ability to read blueprints, service manuals, safety documentation, and equipment specifications.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Lead, train, schedule, supervise, and coach the onsite service team to create clear expectations, accountability, productivity, and positive team culture.
• Provide ongoing feedback, development, and hands-on support so team members have the tools and knowledge to succeed.
• Lead by example in professionalism, safety, communication, urgency, and quality of work.
• Manage daily maintenance operations, including resident service requests, make-readies, preventative maintenance, inspections, and emergency response.
• Conduct regular inspections of apartment homes, building systems, amenities, grounds, and common areas to proactively identify maintenance needs.
• Maintain an organized, well-stocked, and safe maintenance shop in accordance with company procedures and safety requirements.
• Monitor service workload, apartment turn progress, recurring repair trends, and property needs; communicate risks or barriers before they affect residents or operations.
• Ensure service requests are completed timely, professionally, and with respect for the resident’s home and experience.
• Partner with the Community Director to resolve resident concerns and opportunities to improve satisfaction.
• Support resident retention and community initiatives through reliable service and well-maintained homes and amenities.
• Coordinate and oversee third-party vendors and contractors; confirm scope, quality, completion, and compliance with company standards.
• Support capital improvements, special projects, and property initiatives with Community Director and regional leadership.
• Manage service-related purchasing, inventory, and expenses within approved parameters while balancing quality and urgency.
• Ensure compliance with OSHA requirements, Fair Housing requirements, safety standards, and J Street policies and procedures.
• Maintain accurate work-order records, safety documentation, supply inventories, key-control systems, and other required service records.
• Identify and escalate significant life-safety or property concerns through appropriate leadership channels.
• Participate in and lead the community’s on-call and emergency-response responsibilities as assigned.
• Work closely with the Community Director and regional leadership to support financial, operational, resident satisfaction, and property performance goals.
• Communicate clearly regarding apartment readiness, service trends, vendor needs, capital needs, and operational risks.
• Bring an ownership mindset to the community by protecting the asset, developing the team, and following through on commitments.

Skills

Leadership

Team coaching

Communication

Project management

Vendor management

Safety

Finance/budget awareness

Blueprint reading

Physical stamina

Driver's license

Education

High school diploma or equivalent

EPA Universal or Type II/III HVAC certification

Certified Pool Operator (CPO) certification preferred

Job description

J Street is seeking a Maintenance Director to lead the onsite service team and oversee daily maintenance operations across the community. You will supervise, train, schedule, and coach staff while upholding safety, quality, and a responsive resident experience.

You will manage vendors, capital projects, and expenses, ensure OSHA and Fair Housing compliance, and partner with the Community Director to elevate resident satisfaction and property performance.