Resident-Centric Front Desk Associate

Caring Place Healthcare Group; Cincinnati (OH); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Life Insurance and disability benefits

PTO and birthday PTO day

401(k) with company match

Tuition Reimbursement

Job summary

Glendale Place Nursing & Rehab, a Caring Place Healthcare Group facility, is seeking a Receptionist in Cincinnati. You will be the first point of contact for residents, visitors and staff, managing calls, directions, and information with a friendly, professional demeanor.

The role emphasizes greeting visitors, coordinating with departments, and maintaining clear communication logs while upholding HIPAA, safety, and infection-control standards.

Qualifications

• High school diploma or equivalent preferred.
• Excellent oral and interpersonal skills.
• Excellent organizational skills, attention to detail.
• Friendly, courteous, professional.
• Ability to work independently and as part of a team in a fast-paced, customer-driven environment.

Responsibilities

• Answer and operate the telephone console, determine the nature of calls and direct callers to the appropriate person or department.
• Greet, direct, and provide directions/information to visitors, guests, residents, sales representatives, employees, etc.
• Operate the intercom and paging system, locate personnel as requested.
• Communicate emergencies, problems, or non-routine events to supervisor and/or appropriate personnel.
• Maintain a written communication log of events for each shift.
• Communicate in a positive manner with team members, residents, families, visitors and vendors.
• Adhere to facility policies and procedures, including infection control, safety, and HIPAA regulations.
• Maintain a calm, supportive and caring environment for residents and staff.
• Comply with all safety and sanitation procedures including universal precautions.
• Attend in-service programs, educational workshops and meetings as required by the facility and state.

Skills

Excellent oral communication

Interpersonal skills

Organizational skills

Customer service

Education

High school diploma or equivalent

Job description

Glendale Place Nursing & Rehab, a Caring Place Healthcare Group facility, is seeking a Receptionist in Cincinnati. You will be the first point of contact for residents, visitors and staff, managing calls, directions, and information with a friendly, professional demeanor.

The role emphasizes greeting visitors, coordinating with departments, and maintaining clear communication logs while upholding HIPAA, safety, and infection-control standards.