Resident Care Manager - Memory Care

Touchmark, LLC; Sioux Falls (SD); On-site; USD 65,000 - 85,000; Full time

Job summary

Touchmark All Saints in Sioux Falls seeks a Resident Care Manager to ensure dignified, expert care in Assisted Living and Memory Care. This salaried role emphasizes leadership, confidentiality, and hands-on resident support.

Responsibilities include coordinating care plans, communicating with physicians and families, onboarding staff, and maintaining documentation while working on-site through flu seasons and outbreaks. Weekend availability preferred.

Qualifications

• Bachelor’s degree in health administration, social work, psychology, gerontology, or related field.
• Minimum of two years of successful experience in licensed care.
• Experience as a caregiver and med tech.
• Willingness to obtain CPR/First Aid certification if needed.
• Ability to maintain confidentiality.

Responsibilities

• Serve as the primary point of contact for residents or resident families regarding resident care.
• Communicate with physicians, health care professionals, discharge planners, family members and team members.
• Observe residents and report needs to the Health Services Director with care plan updates.
• Recruit and onboard new caregiving team members with HR and Scheduler.
• Complete quality assurance audits and organize resident charts.
• Provide on-site care to residents during outbreaks and pandemics.

Skills

Leadership

Communication

Confidentiality

CPR/First Aid

Education

Bachelor’s degree in health administration, social work, psychology, gerontology, or related field

Job description

Touchmark All Saints is Sioux Falls leading resort-style retirement community enriching the lives of residents and their families through five-star hospitality, services, and amenities. As aResident Care Manager, you will ensure residents in Assisted Living and Memory Care receive the highest level of dignity and care. This is a salaried position, and it is exempt from overtime.

Education and Experience Requirements:

• Bachelor’s degree in health administration, social work, psychology, gerontology, or related field. Previous social services experience preferred.
• Have a minimum of two years of successful experience in licensed care.
• Must have experience as a caregiver and med tech.
• Basic understanding of the conditions and feelings associated with older adults.
• Possess a willingness to continue learning and improving skills, as well as a commitment to confidentiality.
• Be willing to obtain CPR/First Aid certification if needed.

Position details

• Serve as the primary point of contact for residents or resident families regarding resident care. This includes scheduling and sending resident care plan reminders and effectively communicating with physicians, other health care professionals, discharge planners, family members, and team members.
• Observe residents, determine if needs are addressed, and report observations and recommendations to the Health Services Director. This includes conducting service plan review meetings and making changes, ensuring the care plan is completed, including pre-work and post-work from the meetings as well as all documentation is completed.
• Partner with Human Resources and Scheduler to recruit and onboard new caregiving team members.
• Complete quality assurance audits and ensure resident chart is organized.
• Must be able to work on-site and provide care directly to residents through clinical outbreaks of flu, norovirus, and other diseases, including pandemic situations.

The ideal candidate will:

• Have a commitment to Touchmark’s values (hospitality, compassion, excellence, teamwork, and integrity), as well as a desire to model these values and encourage others to be allies, friends, and givers
• Demonstrates knowledge of and ability to practice basic principles of coordinating all aspects of care (i.e. care plan, medical appointments, labs, medication, etc.)
• Demonstrates leadership ability and capability to work effectively with all levels of personnel.
• Must possess qualities of leadership, responsibility, time management, compassion, and patience.
• Ability to observe resident behavior and communicate such in an intelligent and professional manner.
• Have a genuine interest in caring for elderly residents and working in a geriatric environment.
• Be able to maintain patient and tactful composure when dealing with residents, family members, staff members, and visitors.
• Have weekend availability.