Resident Care Manager

Touchmark, LLC; Vancouver (WA); On-site; USD 50,000 - 80,000; Full time

Job summary

Touchmark at Fairway Village seeks a Resident Care Manager to enrich residents' lives through quality care and support. The position involves direct engagement with residents, managing care plans, and supervising caregiving staff. With a commitment to excellence and compassion, the RCM plays a vital role in our community's well-being.

Benefits

Paid time off (including holidays)

Health, dental, and vision insurance

Education assistance

Bonus and retirement plans

Flexible Spending Accounts

On-Demand Pay

Employee Assistance Program

Supplemental insurance options

Qualifications

• Active CNA or LPN license/certification required.
• Previous leadership experience preferred.
• Experience as a caregiver and med aide essential.

Responsibilities

• Serve as primary contact for residents and families.
• Schedule and supervise caregivers.
• Conduct service plan review meetings.

Skills

Compassion

Teamwork

Leadership

Communication

Education

Bachelor’s degree in health care administration, social work, or gerontology

Job description

Posted Tuesday, June 24, 2025 at 10:00 AM

ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say:

Touchmark at Fairway Village is Southwest Washington's premier retirement community. Our goal is to enrich the lives of residents and off-campus clients by providing them with exceptional service in the comfort of their own homes. We are currently seeking the right person to join our team as a Resident Care Manager (RCM).

As a Resident Care manager, you will enrich lives every day by ensuring residents in our assisted living and memory care neighborhoods receive the highest level of dignity and care. You will have the daily opportunity to distinguish yourself by taking the time to be a positive presence in the lives of residents and their family members!

• Serve as the primary point of contact for residents or resident families regarding resident care. This includes scheduling and sending resident care plan reminders, effectively communicating with physicians, other health care professionals, discharge planners, family members, and team members.

Observe residents determining if needs are addressed and report observations and recommendations to the Health Services Director. This includes conducting service plan review meetings and making changes, ensuring care plan is completed including pre-work and post-work from the meetings as well as all documentation is completed.

Assist with recruitment and onboarding of new caregiving team members.

Schedule and supervise caregivers.

Complete quality assurance audits and ensure resident chart is organized.

Must be able to work on site and provide care directly to residents through clinical outbreaks of flu, norovirus and other diseases including pandemic situations.

Education and Experience Requirements:

• Bachelor’s degree in health care administration, social work, gerontology or related field. Previous social services experience preferred.
• Active CNA or LPN license /certification

Previous leadership experience preferred;

Must have experience as a caregiver and med aide;

Basic understanding of the conditions and feelings associated with older adults;

Possess a willingness to continue learning and improving skills, as well as a commitment to confidentiality;

Have a commitment to Touchmark’s values (excellence, teamwork, hospitality, integrity, and compassion), as well as a desire to model these values and to encourage others to be allies, friends and givers

Have a genuine interest in caring for elderly residents and working in a geriatric environment

Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees.That’s why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes:

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• On-Demand Pay allows you to access pay as you earn it
• Employee Assistance Program
• Supplemental insurance options

We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. If that sounds like you, we encourage you to apply.