Client Care Coordinator

Banfield Pet Hospital; Vancouver (WA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in pet care is seeking a Client Care Coordinator to assist clients with their Optimum Wellness Plans and provide exceptional customer service. This remote position requires strong communication skills and the ability to manage multiple client inquiries efficiently. Join a supportive team that values diversity and offers opportunities for growth and leadership.

Benefits

Competitive salary with paid time off

Medical, dental, and vision insurance

401(k) Savings Plan with company match

Continuing Education allowance

Mental health support and resources

Qualifications

• One year of Customer Service experience required.
• Excellent communication skills are essential.
• Strong client contact handling and active listening skills.

Responsibilities

• Provide clients with assistance related to Optimum Wellness Plans.
• Resolve client problems and ensure follow-up.
• Manage high volume of incoming client requests through various channels.

Skills

Communication

Client handling

Multi-tasking

Problem-solving

Education

Associate’s degree (preferred)

High school diploma or equivalent

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

This will be a remote role based out of the Banfield Pet Hospital headquarters in Vancouver, WA.

Starting Pay Rate: $18/hour with opportunities for merit increases (salary range: $17.64 - $24.25/hour).

This position may require working weekends.

Summary and Qualifications:

The Client Care Coordinator’s primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication.

Essential Responsibilities and Tasks:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution.
• Recommend potential products or services by recognizing and analyzing client needs.
• Contribute to team effort by accomplishing related results (personal metrics).
• Manage high volume of incoming client requests via telephone, email, and web chat.
• Keep accurate records of client interactions in necessary systems (i.e. PAWS).
• Other job duties as assigned.

Special Working Conditions:

• Must be hardwired with a minimum 85mbs internet speed.
• Must have a quiet space to work.
• Ability to work at a computer for long periods of time.
• Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.

Experience, Education and/or Training:

• Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• High school diploma or equivalent is required.
• One year of Customer Service experience (Call Center, etc.) is required.
• Excellent communication skills are required.
• Ability to multi-task, prioritize and manage time effectively is required.
• Strong client contact handling skills and active listening skills are required.

What We Offer – The Good Stuff:

• Competitive salary with paid time off & holidays so you can spend time with the people you love
• Medical, dental, and vision insurance for you and your loved ones
• Fertility and family-building assistance
• Paid Parental leave
• Practice Paid Basic Life Insurance
• Practice Paid Short- and Long-Term Disability
• Competitive referral program – join our team, bring your friends, and get paid*
• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match
• Commuter Benefits
• Legal Plan
• Health Savings Account & Flexible Spending Account
• Mental health support and resources
• Paid Volunteering
• Optimum Wellness Plans for up to three pets
• Continuing Education allowance & MED hours for eligible positions
• Student Debt Relief (for full-time DVMs)
• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more

Even More Good Stuff:

• Opportunities for growth and leadership roles at Banfield, Mars, and other divisions of Mars
• Health and well-being benefits to support quality of life
• Associate-led equity, inclusion, and diversity groups (we have 7 of them!)
• Awesome opportunities to volunteer through Mars Volunteer Program, like volunteering at coral reef cleanups or on research vessels!

*Terms and conditions apply

**Benefits eligibility is based on employment status

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. #FT