Resident Care Manager

Insight Living; Great Falls (MT); On-site; USD 28,000 - 30,000; Full time

Job summary

Insight Living in Great Falls, MT seeks a Resident Care Manager to coordinate daily care activities and collaborate with healthcare professionals to promote resident well-being.

You will lead staff, develop care plans with families, participate in team meetings, monitor medications, and ensure regulatory compliance in Assisted Living.

Strong English communication, experience with electronic health records, and compassion are essential.

Qualifications

• Associate degree or equivalent; 3–5 years in healthcare management.
• Excellent English communication, verbal and written.
• Experience with electronic health records.

Responsibilities

• Oversee, staff training, and day-to-day resident care operations.
• Develop and implement care plans with healthcare professionals and families.
• Participate in interdisciplinary team meetings.
• Address residents' and families' inquiries with guidance.
• Coordinate with providers to meet medical and emotional needs.
• Monitor medication management and safety.
• Schedule and manage staffing to ensure coverage.
• Ensure compliance with Assisted Living regulations.
• Report hazards to Health Services Director or Administrator.
• Maintain accurate records and documentation.

Skills

Communication skills

EHR software

Microsoft Word

Microsoft Excel

Google Workspace

Healthcare basics

Documentation

Problem solving

Compassionate care

Education

Associate's degree or equivalent

Tools

Electronic Health Record software

Microsoft Word

Microsoft Excel

Google Workspace

Job description

Job Details

Job Location: Great Falls, MT 59405, Position Type: Full Time, Salary Range: $20.00 - $22.00 Hourly

POSITION SUMMARY

The Resident Care Manager coordinates and oversees the daily care activities while collaborating with healthcare professionals and ensuring the well-being of residents in the Community.

RESPONSIBILITIES

Include but are not limited to the following:

• Oversee, manage, and train staff on quality day-to-day operations of resident care services.
• Develop and implement care plans for residents in collaboration with healthcare professionals and families.
• Participate in interdisciplinary team meetings to discuss resident progress and make recommendations for care adjustments.
• Address inquiries and concerns from residents and their families, providing support and guidance as needed.
• Coordinate with healthcare providers, therapists, and other specialists to address residents’ medical and emotional needs.
• Monitor medication management and administration to ensure safety and effectiveness.
• Complete all assigned duties, as directed by management or community leadership, adapting to changes in resident needs, staffing and working conditions, as necessary.
• Be aware of and report all hazardous conditions and equipment to the Health Services Director or Administrator. Communicate complaints, suggestions, and concerns, as necessary.
• Handle scheduling, staffing assignments, and coverage for shifts to maintain adequate staffing levels.
• Ensure compliance with regulatory standards and guidelines related to Assisted Living and resident care.
• Supervisory Responsibility: Yes.

QUALIFICATIONS

• Education & Experience:
  • An Associate's degree or equivalent work experience.
  • At least 3 to 5 years of experience in a similar role or in a related healthcare management position.
• Knowledge, Skills & Abilities:
  • Exceptional communication skills in English, enabling effective interaction with resident sand staff through both verbal and written means.
  • Proficient with electronic health record software.
  • Proficient in various software programs like Microsoft Word, Excel, Google, and adept with handheld devices and provided software.
  • Understanding of basic healthcare principles/practices, safety & infection control measures.
  • Awareness of common health conditions affecting older adults.
  • Ability to provide physical assistance and support to residents with mobility challenges.
  • Proficiency in maintaining accurate records and documenting observations.
  • Capability to remain calm and compassionate in challenging situations, with a pleasant demeanor.
  • Problem-solving abilities to promptly address concerns or complaints, with the ability to quickly pivot from one task to the next.
  • Maintain ongoing education and training, attending all departmental & in-staff services as required.