Resident Care Manager

The Lodge Senior Living; Great Falls (MT); On-site; USD 50,000 - 70,000; Full time

Job summary

The Lodge Senior Living in Great Falls, MT, seeks a Resident Care Manager to coordinate daily care activities and lead the care team. You will develop care plans with clinicians and families, and participate in multidisciplinary meetings to tailor resident support.

This role requires an Associate's degree or equivalent, 3–5 years of healthcare management experience, and strong English communication. Proficiency with EHRs and common software is essential to maintain accurate records and ensure

Qualifications

• An Associate's degree or equivalent work experience.
• 3 to 5 years of experience in a similar role or in a related healthcare management position.
• Exceptional communication skills in English, enabling effective interaction with residents and staff.
• Proficient with electronic health record software.
• Proficient in Microsoft Word, Excel, Google.
• Understanding of basic healthcare principles/practices, safety & infection control measures.
• Awareness of common health conditions affecting older adults.
• Ability to provide physical assistance and support to residents with mobility challenges.
• Proficiency in maintaining accurate records and documenting observations.
• Capability to remain calm and compassionate in challenging situations, with a pleasant demeanor.
• Maintain ongoing education and training, attending all departmental & in-staff services as required.

Responsibilities

• Oversee, manage, and train staff on quality day-to-day operations of resident care services.
• Develop and implement care plans for residents in collaboration with healthcare professionals and families.
• Participate in interdisciplinary team meetings to discuss resident progress and make recommendations for care adjustments.
• Address inquiries and concerns from residents and their families, providing support and guidance as needed.
• Coordinate with healthcare providers, therapists, and other specialists to address residents’ medical and emotional needs.
• Monitor medication management and administration to ensure safety and effectiveness.
• Complete all assigned duties, as directed by management or community leadership, adapting to changes in resident needs, staffing and working conditions, as necessary.
• Be aware of and report all hazardous conditions and equipment to the Health Services Director or Administrator.
• Communicate complaints, suggestions, and concerns, as necessary.
• Handle scheduling, staffing assignments, and coverage for shifts to maintain adequate staffing levels.
• Ensure compliance with regulatory standards and guidelines related to Assisted Living and resident care.

Skills

English communication

EHR software

MS Word

Excel

Google Suite

Record keeping

Mobility assistance

Education

Associate's degree or equivalent

Tools

Handheld devices

Infection control protocols

Job description

POSITION SUMMARYThe Resident Care Manager coordinates and oversees the daily care activities while collaborating with healthcare professionals and ensuring the well-being of residents in the Community.RESPONSIBILITIESInclude but are not limited to the following:Oversee, manage, and train staff on quality day-to-day operations of resident care services.Develop and implement care plans for residents in collaboration with healthcare professionals and families.Participate in interdisciplinary team meetings to discuss resident progress and make recommendations for care adjustments.Address inquiries and concerns from residents and their families, providing support and guidance as needed.Coordinate with healthcare providers, therapists, and other specialists to address residents’ medical and emotional needs.Monitor medication management and administration to ensure safety and effectiveness.Complete all assigned duties, as directed by management or community leadership, adapting to changes in resident needs, staffing and working conditions, as necessary.Be aware of and report all hazardous conditions and equipment to the Health Services Director or Administrator. Communicate complaints, suggestions, and concerns, as necessary.Handle scheduling, staffing assignments, and coverage for shifts to maintain adequate staffing levels.Ensure compliance with regulatory standards and guidelines related to Assisted Living and resident care.Supervisory Responsibility: Yes.QUALIFICATIONSEducation & Experience:An Associate's degree or equivalent work experience.At least 3 to 5 years of experience in a similar role or in a related healthcare management position.Knowledge, Skills & Abilities:Exceptional communication skills in English, enabling effective interaction with resident sand staff through both verbal and written means.Proficient with electronic health record software.Proficient in various software programs like Microsoft Word, Excel, Google, and adept with handheld devices and provided software.Understanding of basic healthcare principles/practices, safety & infection control measures.Awareness of common health conditions affecting older adults.Ability to provide physical assistance and support to residents with mobility challenges.Proficiency in maintaining accurate records and documenting observations.Capability to remain calm and compassionate in challenging situations, with a pleasant demeanor.Problem-solving abilities to promptly address concerns or complaints, with the ability to quickly pivot from one task to the next.Maintain ongoing education and training, attending all departmental & in-staff services as required.