Resident Care Coordinator

Hcshiring; Waukesha (WI); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Earn up to 1% wage increase every quar

401K Retirement Plan with Safe Harbor

Length of Service Bonus Program of up 

Employee Referral Bonus of up to $1,0

Access to earned wages prior to payday

Generous PTO Plan

Career Development

An employee engaged scheduling system

Affordable Medical, Dental, Vision, {0

Sinceri Senior Living Discount Marketp

WalkingSpree rewards for healthy ha

Job summary

Sinceri Senior Living in Wisconsin is seeking a dedicated healthcare supervisor to coordinate resident care, manage caregiver schedules, and ensure high-quality documentation and communication with families and physicians.

The role involves supervising shifts, implementing physician orders, and maintaining medication records to support safe, compassionate elder care. Join a team-focused environment in a community setting.

Qualifications

• Experience working with elderly in healthcare, assisted living, or memory care settings.
• Shift scheduling experience preferred.
• Ability to build effective relationships with residents, families, and staff.
• Strong documentation and assessment skills.
• Represent the facility in a positive, professional manner.

Responsibilities

• Deals with family and visitor concerns, documents issues and actions.
• Handles minor facility issues with Maintenance Director and Administrator.
• Locks/unlocks doors as per shift requirements.
• Assigns caregiver shifts and ensures duties are completed.
• Monitors caregiver performance for policy compliance and quality care.
• Reports caregiver performance issues to Health Services Director or Administrator.
• Manages shift coverage when staff call in sick.
• Participates in caregiver orientation and training.
• Schedules and handles staffing duties as requested.
• Conducts building tours when needed.
• Communicates with families and physicians and other providers.
• Responds to resident emergencies with discretion and contacts necessary services.
• Documents observations and changes in resident conditions until resolved.
• Reports observations to Health Services Director or Administrator.
• Communicates resident needs to families and physicians.
• Records and implements physician orders and maintains medication administration records.
• Ensures information in resident service plans is implemented by caregivers.
• Receives and gives shift reports between nurses and lead caregivers.
• Provides lead on first aid, safety, and disaster response.
• Participates in narcotic counts.

Skills

Resident care coordination

Shift scheduling

Relationship building

Documentation & assessment

Professional representation

Job description

Perks and Benefits*:

• Earn up to 1% wage increase every quarter
• 401K Retirement Plan with Safe Harbor matching contribution
• Length of Service Bonus Program of up to $5,000
• Employee Referral Bonus of up to $1,000
• Access to earned wages prior to payday
• Generous PTO Plan
• Career Development
• An employee engaged scheduling system
• Affordable Medical, Dental, Vision, Supplemental Benefits
• Sinceri Senior Living Discount Marketplace
• WalkingSpree rewards for healthy habits

Oh, and did we mention an amazing Team Environment?

*Some benefits may vary depending on position and employment status

Minimum Eligibility Requirements

• Previous experience working with the elderly in a healthcare, Assisted Living, or Memory Care setting
• Previous experience with shift scheduling preferred
• Ability to establish effective relationships with residents, family members, and staff
• Strong documentation and assessment skills
• Ability to represent the facility in a positive and professional manner

Essential Functions:

• Deals appropriately with family member and visitor concerns or complaints, documenting the issues and actions taken through appropriate reporting mechanism
• Manages minor physical plant issues that arise during assigned shift, reporting as necessary to Maintenance Director and Administrator
• Locks outside doors (p.m. shift); unlocks outside doors (a.m. shift)
• Makes Caregiver shift assignments and ensures that assigned duties are completed in a satisfactory manner
• Monitors performance of caregivers for compliance with established policies and procedures, and to ensure quality resident care
• Reports Caregiver performance issues to HSD or Administrator and provides input for Caregiver performance evaluations
• Manages shift coverage when staff members call in sick for the oncoming shift
• Participates in Caregiver orientation and training
• Responsible for scheduling and other staffing duties, as requested
• Conducts building tours when requested
• Communicate with family members, physicians, and other outside healthcare providers, such as hospice, wound care, PT, OT, Pharmacy, etc.
• Exercises independent discretion in responding to resident emergencies, determining need for and contacting emergency services, and/or physician and family, as appropriate
• Documents observations, concerns, changes in resident conditions, incidents and/or accidents, and ensures that follow-up documentation occurs until issue is resolved
• Reports observations, concerns, and changes in resident condition to Health Services Director (HSD) or Administrator
• Communicates resident needs and concerns to family members and physicians
• Records and implements physician orders, following appropriate procedures for fax and telephone orders
• Ensures that information and interventions recorded on resident service plans are implemented by Caregivers
• Receives reports from caregivers before end of shift
• Gives report to oncoming Charge Nurse or Lead Caregiver
• Receives report from outgoing Charge Nurse or Lead Caregiver
• Will take the lead on first aid response, safety and disaster situations while on duty
• Participates in narcotic count
• Sets up, dispenses, and documents all resident medications
• Responsible for maintaining orderly medication cart, medication room, and accurate medication administration records
• Monitors the daily care of all residents

Why You Should Work With Us:

As a Sinceri Senior Living company, we are a fun loving, employee-centric community like no other! Maybe that’s why we have been certified by our employees as a Great Place to Work ® for our 7th Year in a row. Create your healthcare career with us and learn about all the career growth opportunities we offer.

Sinceri Senior living is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Candidates submitted by unsolicited 3rd party recruiters will not be considered. Minors must be at least 16 years of age to be employed by Sinceri Senior Living.