Resident Care Coordinator

Franklin House; Franklin (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

Ongoing professional development

Company-paid life insurance

Employee Assistance Program

Job summary

Franklin House in Franklin, NC is seeking a Resident Care Coordinator to lead care plan development and coordinate services for residents.

The role collaborates with the Executive Director, nursing staff, and families to promote safety, compliance, and person-centered care across the community.

Qualifications

• Must have relevant degree in nursing or healthcare administration.
• Active LPN/RN license preferred depending on state.
• Minimum 2 years in senior living or healthcare setting.
• Experience supervising or leading staff desirable.

Responsibilities

• Develop and manage individualized care plans with clinical staff and families.
• Provide leadership, training, and guidance to caregiving staff.
• Coordinate care with nursing, physicians, and therapists.
• Ensure regulatory compliance and quality assurance.

Skills

Leadership

Communication

Interpersonal skills

Multi-tasking

Education

Associate’s or Bachelor’s degree in Nursing, Healthcare Administration, or related field

Active LPN or RN license preferred

Tools

EHR systems

Basic computer skills

Job description

Franklin House -

About Franklin House:

At Franklin House, we are committed to enhancing the lives of seniors through compassionate care, strong leadership, and dedication to excellence. We create vibrant communities where residents feel safe, supported, and engaged.

Why Join Franklin House?

At Franklin House, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional development opportunities
• Company-paid life insurance
• Company-paid Employee Assistance Program

Position Summary:

The Resident Care Coordinator plays a key role in supporting the health and well-being of residents by coordinating care services, managing care plans, and ensuring compliance with regulatory standards. This role works closely with the Executive Director, healthcare providers, and care staff to promote a safe, nurturing, and person-centered environment.

Essential Duties and Responsibilities:

• Care Plan Development & Management:
  • Assess residents’ needs and develop individualized service plans (ISPs) in collaboration with clinical staff, residents, and families.
  • Monitor and adjust care plans as residents’ needs change, ensuring accuracy and compliance with regulatory guidelines.
• Staff Supervision & Training:
  • Provide leadership, training, and guidance to caregiving staff, ensuring adherence to care protocols and best practices.
  • Support staff scheduling to maintain proper staffing levels for quality care delivery.
• Resident & Family Engagement:
  • Serve as the primary point of contact for residents and families regarding care-related concerns.
  • Facilitate family meetings, care conferences, and communicate updates effectively and compassionately.
• Regulatory Compliance & Quality Assurance:
  • Ensure community compliance with state regulations, company policies, and industry best practices.
  • Conduct regular audits and participate in quality assurance initiatives to maintain high care standards.
• Collaboration:
  • Work closely with the nursing team, physicians, therapists, and other healthcare providers to coordinate care services.
  • Partner with the Executive Director and leadership team to support community operations and resident satisfaction.

Qualifications

• Associate’s or Bachelor’s degree in Nursing, Healthcare Administration, or related field preferred.
• Active LPN or RN license preferred (depending on state requirements).
• Minimum of 2 years of experience in a senior living, assisted living, memory care, or healthcare setting.
• Previous supervisory or leadership experience in a healthcare environment is highly desirable.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of state regulations and compliance standards for assisted living and memory care.
• Proficiency in electronic health records (EHR) systems and basic computer skills.

If you’re a results-driven leader with a passion for senior care, to make a difference with Franklin House!