Wellness Coordinator

Country View Assisted Living; Oak Creek (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Platinum Communities in Oak Creek, WI seeks a Wellness Coordinator to be the welcoming front office contact and to support resident care and staffing coordination.

The role participates in care planning, maintains resident records, and assists with ISP updates while supporting transportation, scheduling, and on‑call rotations as needed.

Qualifications

• Minimum 18 years of age.
• High school diploma or equivalent.
• Minimum 2 years of caregiver or similar experience in a CBRF/RCAC setting preferred.
• Strong written and verbal communication skills.
• Proficient with computers and willing to learn new platforms.
• Strong organizational skills and ability to multitask in a dynamic environment.
• Must be flexible to work evenings, weekends and holidays as needed.
• Current or ability to obtain CBRF/RCAC certifications as required.
• Ability to read, write and communicate effectively in English.

Responsibilities

• Warmly greet and assist residents, families, and visitors upon arrival.
• Professionally answer and direct incoming calls to appropriate departments or individuals.
• Respond to general inquiries and provide information about community services and operations.
• Coordinate transportation and appointment scheduling for residents.
• Manage incoming and outgoing mail, packages, and deliveries.
• Perform general office duties, including filing, data entry, transcription, and recordkeeping.
• Order and track Durable Medical Equipment (DME) and assist with pharmacy communication and EMAR updates.
• Create and maintain staff schedules to ensure adequate coverage and alignment with resident care needs.
• Coordinate and support new hire onboarding, including orientation logistics.
• Maintain accurate time and attendance records for all staff.
• Serve in the on-call rotation for staffing coordination and emergent scheduling issues.
• Act as a mentor to new team members during their first 90 days.
• Participate in resident care meetings and interdisciplinary discussions.
• Maintain accurate resident records in compliance with policies and regulatory standards.
• Review and implement ISP updates and report changes in resident condition.
• Assist with hospitalization records and readmission processes.
• Provide direct care support to residents as needed.
• Ensure safety, privacy, and dignity of residents at all times.
• Monitor and manage inventory of medical and office supplies.
• Participate in emergency response and follow protocols.
• Attend required staff meetings, trainings, and continuing education.
• Maintain confidentiality regarding residents, staff, and operations.
• Uphold mission, vision, and values of Platinum Communities through professional conduct.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Organization

Multitasking

Flexibility

English proficiency

Education

High school diploma or equivalent

Job description

Description

The Wellness Coordinator plays a key administrative and resident care support role within the assisted living community. As the first point of contact for visitors and callers, this individual ensures a welcoming, professional front office presence while also coordinating staffing, carerelated tasks, and communication across the community. This role supports the Executive Director, Assistant Executive Director, and the broader management team with a variety of office and care coordination responsibilities and participates in the on-call rotation for staffing needs.

ESSENTIAL JOB RESPONSIBILITIES

Administrative & Front Office Duties:

• Warmly greet and assist residents, families, and visitors upon arrival.
• Professionally answer and direct incoming calls to appropriate departments or individuals.
• Respond to general inquiries and provide information about community services and operations.
• Coordinate transportation and appointment scheduling for residents.
• Manage incoming and outgoing mail, packages, and deliveries.
• Perform general office duties, including filing, data entry, transcription, and recordkeeping.
• Order and track Durable Medical Equipment (DME) and assist with pharmacy communication and EMAR updates.

Staffing & Human Resources Support:

• Create and maintain staff schedules to ensure adequate coverage and alignment with resident care needs and budgetary goals.
• Coordinate and support new hire onboarding, including orientation logistics.
• Maintain accurate time and attendance records for all staff.
• Serve in the on-call rotation for staffing coordination and emergent scheduling issues.
• Act as a mentor to new team members, providing guidance and support during their first 90 days.

Resident Care Coordination:

• Participate in resident care meetings and interdisciplinary discussions.
• Maintain accurate and up-to-date resident records in compliance with company policies and regulatory standards.
• Review and implement Individual Service Plans (ISP) and promptly report any changes in resident condition.
• Assist with hospitalization records and readmission processes.
• Provide direct care support to residents as needed.
• Ensure safety, privacy, and dignity of residents at all times. Other Duties:
• Monitor and manage inventory of medical and office supplies.
• Participate in emergency response and follow established protocols.
• Attend required staff meetings, trainings, and continuing education as mandated.
• Maintain strict confidentiality regarding residents, staff, and community operations.
• Uphold the mission, vision, and values of Platinum Communities through professional conduct and compassionate service.
• Perform additional duties as assigned.

Requirements

• Minimum 18 years of age.
• High school diploma or equivalent required.
• Minimum 2 years of experience as a caregiver or in a similar role within a CBRF/RCAC setting preferred.
• Strong written and verbal communication skills.
• Proficient with computers and willing to learn new technology platforms.
• Strong organizational skills and ability to multitask in a dynamic environment.
• Must be flexible to work a varied schedule including evenings, weekends, and holidays as needed.
• Current or ability to obtain CBRF/RCAC certifications including Standard Precautions, Medication Administration, Fire Safety, First Aid, and others as required.
• Ability to read, write, and communicate effectively in English.