Resident Care Assistant/ Staff Assistant

Bethany Communities; Haverhill (MA); On-site; USD 25,000 - 33,000; Part time

Job summary

Bethany Community Services is seeking a part-time Resident Care Assistant to support multiple departments, assisting with administrative tasks, data entry, scheduling, and resident inquiries.

The role focuses on customer service, accuracy, and confidentiality while working under the Resident Care Coordinator. This position provides opportunities to learn ECP, eMenuCHOICE, and scheduling systems within a compassionate setting.

Qualifications

• Strong resident-centered customer service and professional verbal and written communication skills.
• Ability to organize work and manage competing requests.
• Attention to detail in data entry, authorizations, payment records, and scheduling.
• Basic computer proficiency, including Microsoft Word, Excel, and willingness to learn ECP, eMenuCHOICE, and scheduling systems.

Responsibilities

• Provide administrative support to Dining Services, Resident Care Department, and Transportation Services.
• Assist with data entry, record maintenance, and documentation accuracy.
• Respond to resident requests promptly and professionally.
• Support payment collection and financial recordkeeping.
• Aid in scheduling and coordination tasks to promote operational efficiency.
• Utilize the ECP electronic health record (EHR) system and eMenuCHOICE dining management system for routine support and cross-coverage.
• Collaborate with the Resident Care Coordinator to ensure consistent and accurate documentation.
• Maintain confidentiality and adhere to privacy standards in all tasks.

Skills

Customer service

Verbal communication

Written communication

Data entry

Attention to detail

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Description

Resident Care Assistant- PT 25 hours non-exempt

Join our dedicated team at Bethany Community Services (BCS) as a Resident Care Assistant, where you will play a vital role in supporting our residents and staff across multiple departments. This position offers an engaging opportunity to contribute to a compassionate, resident-centered environment while developing valuable administrative skills. Reporting directly to the Resident Care Coordinator, you will assist with a variety of administrative and customer service functions to ensure smooth operations and exceptional resident experiences.

Key Responsibilities

• Provide administrative support to Dining Services, Resident Care Department, and Transportation Services
• Assist with data entry, record maintenance, and documentation accuracy
• Respond to resident requests promptly and professionally
• Support payment collection and financial recordkeeping
• Aid in scheduling and coordination tasks to promote operational efficiency
• Utilize the ECP electronic health record (EHR) system and eMenuCHOICE dining management system for routine support and cross-coverage
• Collaborate with the Resident Care Coordinator to ensure consistent and accurate documentation
• Maintain confidentiality and adhere to privacy standards in all tasks

Bethany Community Services fosters a supportive and growth-oriented environment, dedicated to enhancing the well-being of our residents and staff. We offer opportunities for professional development and a collaborative workplace culture that values compassion, integrity, and excellence.

Requirements

Qualifications

• Strong resident-centered customer service and professional verbal and written communication skills.
• Ability to organize work and manage competing requests
• Attention to detail in data entry, authorizations, payment records, and scheduling.
• Basic computer proficiency, including Microsoft Word, Excel, and willingness to learn ECP, eMenuCHOICE, and scheduling systems.
• Basic arithmetic and accurate handling of payment and financial records.
• Ability to follow direction, recognize issues requiring escalation, and work collaboratively with residents and staff.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Willingness and ability to complete required resident care aide training, competency verification, and transportation driver qualification and safety training for backup assignments.
• High School Diploma or equivalent; administrative, customer service, or senior-services experience preferred.
• Experience with data entry, scheduling, and payment processing preferred; training on BCS systems will be provided.
• Ability to maintain confidentiality and communicate effectively with older adults and multidisciplinary staff.
• Drivers license and clean driving record required. Must be able to pass RMV and Insurance check.

WORKING CONDITIONS / PHYSICAL DEMANDS

• Ability to sit for extended periods and use computers and telephones regularly.
• Ability to perform essential backup driving and assigned resident care aide duties safely, with appropriate training and reasonable accommodation where applicable; no untrained lifting or transfers.
• Ability to bend, reach, and move up to 25 lbs. without aid, consistent with applicable accommodations.