Resident Assistant- 13-100- SC/San Bernardino

The Salvation Army USA Western Territory; Redlands (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking a Resident Assistant to monitor Residents, ensure safety, and support homeless individuals in resolving homelessness within the San Bernardino area.

Under supervision, you will screen calls, receive donations, engage volunteers, assist with meals, and refer Residents and non-residents as needed, while maintaining confidentiality and adhering to the social service code of ethics.

Qualifications

• Completion of a High School Level Education or GED.
• Experience working with individuals in recovery or social services.
• Ability to drive and pass background checks and licensing as required.

Responsibilities

• Monitor Residents and ensure safety and security during shifts.
• Screen calls, receive donations, and engage volunteers.
• Provide meals and assist Residents with tasks as needed.
• Refer Residents to Case Manager and other services as appropriate.
• Maintain confidentiality and adhere to ethics and boundaries.

Skills

Crisis management

Effective communication

Problem solving

Ethical conduct

Conflict de-escalation

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Office equipment operation

Job description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

Under the general supervision of the Assistant Program Manager, a Resident Assistant monitors activity of Residents in the facility; maintains security and safety of all Residents; and provides assistance to homeless individuals in support of resolution of homelessness. A Resident Assistant is also a key person in screening calls, receiving donations, engaging with volunteers, preparing meals, and making appropriate referrals to both residents and non-residents.

Essential Functions

• Oversee facility ensuring that safety precautions are always observed; conducts facility security check regularly during assigned shifts
• Reinforce policies/expectations for clients living in facility.
• Provide written and verbal feedback to appropriate staff regarding anything which may positively or negatively impact on a resident resolution of homelessness or wellbeing.
• Remain available to assist Residents with questions and requests.
• Oversee Residents in accomplishing house duties, provide necessary supplies and verify that duties have been completed.
• Provide Residents with support or essential items as needed and document assistance.
• Maintain cleanliness of facility during shift and complete preparation of vacant rooms for incoming residents.
• Ensure all facility supplies are properly stored.
• Perform standard screenings for substance use or harmful behaviors and make necessary reports regarding welfare or safety as per policy.
• Conduct proper transfer of information to Case Manager in a timely manner.
• Provide transportation to residents when necessary.
• Maintain confidentiality and social service code of ethics.
• Maintain safe and sacred boundaries with program participants and staff members.
• Perform all other duties as assigned related to your scope of work to include responsibilities at various locations within San Bernardino area administration.
• Must be able to drive to pick up donated goods from various locations.

Physical Demands

• Ability to speak, sit, walk, stand, bend, climb, kneel, and twist on an intermittent basis; to grasp, reach, handle, finger, push or pull objects
• Ability to lift up to 20 lbs., or more with assistance.
• Ability to operate a motor vehicle in daylight, darkness, or in inclement weather conditions.

Minimum Qualifications

• Completion of a High School Level Education or GED
• Experience working with individuals who are in recovery, specifically those that have completed The Salvation Army's Adult Rehabilitation program.
• A minimum of one year working in recovery services/social services/human services.
• Experience working with people at varying stages of recovery from substance abuse and different levels of metal health.
• Experience deescalating conflict.
• Experience operating general office equipment to include computers.
• Experience with Microsoft Office programs preferred.
• Must be able to pass a complete and satisfactory background check.
• Ability to drive and maintain a valid Class C California Driver's License, pass a TSA Driving Test and maintain a clean MVR.
• Current CPR Certificate and First Aide Certificate preferred.

Skills, Knowledge, & Abilities

• Able to handle crisis/emergency situations.
• Able to communicate effectively with residents and be appropriately assertive.
• Computer literate with a working knowledge of Microsoft Word and Excel.
• Ability to email, fax, operate copy/print/scan machine.
• Ability to work harmoniously and professionally with Officers, supervisors, coworkers, residents, and the public.
• Excellent problem-solving skills.
• High ethics and integrity as per Social Service Code of ethics.
• Willing and able to maintain confidential information in accordance with Salvation Army and industry standards.
• Able to complete Decision Driving, PTM & Sexual harassment Trainings within 30 days of hire.

Qualifications

Education

High School or Equivalent (required)

Experience

Experience working with people at varying stages of recovery from substance abuse and different levels of metal health. (required)

A minimum of one year working in recovery services/social services/human services. (required)

Licenses & Certifications

Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.