Lead Residence Manager Fresno ARC MRP

The Salvation Army USA Western Territory; Fresno (CA); On-site; USD 23,000 - 26,000; Full time

Job summary

The Salvation Army USA Western Territory in Fresno, CA seeks a Lead Residence Manager to oversee a men’s or women’s residence facility and supervise staff, while fostering a safe, respectful environment that supports beneficiaries in recovery.

Responsibilities include facility operations, supervision of desk, canteen, laundry and janitorial staff, managing rooms, coordinating events, monitoring medications and safety drills, and ensuring compliance with ARCC policies.

Qualifications

• High School diploma or GED required; program involvement preferred.
• Valid California driver’s license with appropriate endorsement within 45 days.
• Ability to supervise beneficiaries with experience, training or interview.
• Demonstrate commitment to The Salvation Army ARC goals and mission.
• Must be free of chemical dependency if applicable.

Responsibilities

• Provide routine supervision of residence desk, canteen, laundry, and janitorial staff with training.
• Order supplies and supervise maintenance projects and safety procedures.
• Coordinate room assignments and monitor beneficiary activities and meetings.
• Conduct safety drills, manage records, and ensure policy compliance.

Skills

Supervision

Interpersonal skills

Valid driver’s license

Recovery program knowledge

Conflict resolution

Education

High School diploma or GED

Job description

Description

PAY RATE $17.90 PER HOUR

GENERAL STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

POSITION OBJECTIVE:

Under the direction of the Administrator for Program, the Lead Residence Manager is responsible for the management of their respective men's OR women's residence facility and beneficiaries. As a Program team member, he/she promotes a climate for effective performance and learning through their attitudes, life experience, willingness to teach and learn and availability to beneficiaries and staff. Encouragement is given to the incumbent to continue seeking training which will enhance his/her ability to work more effectively with beneficiaries. The Lead Residence Manager will also supervise Residence Manager(s).

MINIMUM REQUIREMENTS:

• High School graduate or equivalent (GED).
• Program graduate with continuing involvement in a program of recovery is preferred but not required.
• Ability to supervise beneficiaries as revealed by experience, training, and/or interview.
• Possess a valid Driver's License for state of employment with acceptable driving record required. (Note: California employees must have a 'Class B' with passenger endorsement within 45 days).
• Integrity, resourcefulness, initiative and evidence of self-improvement.
• Demonstrate ability to support and apply the philosophy and goals of The Salvation Army Adult Rehabilitation Center Program as stated in the Mission Statement.
• If chemically dependent, shall be free of and have had at least one year free of any chemical abuse or dependency.

ESSENTIAL JOB DUTIES:

FACILITY MANAGEMENT

1. Ensure proper maintenance of grounds and buildings, scheduling needed repairs and other maintenance work within guidelines provided by the Administrator for Program.
2. Provide routine supervision of residence desk (where applicable), canteen, laundry, and janitorial staff including such training as needed in canteen operations, laundry operations, proper phone procedures and customer relations for reception desk, and appropriate safety requirements for cleaning supplies.
3. Supervise inside and outside workers for special projects or repairs.
4. Order needed supplies for proper operation of the residence.

BENEFICIARY SUPERVISION/OTHER:

1. Provide orientation of new beneficiaries and communicate all program and residence requirements.
2. Assign rooms/beds including private rooms in accordance with set procedures. Conduct random locker checks as required by review standards, but not less than once per month.
3. Monitor, facilitate, supervise beneficiary activities including prescription medications, house meetings and devotions, and adding items to Personal Property Statements.
4. Provide short-term crisis counseling.
5. Provide recreational programming for residents. Participate in all activities at the residence, maintaining open relationships with all beneficiaries.
6. Supervise and/or administer Breathalyzer testing when requested by Program staff or when beneficiaries return to the residence.
7. Oversee urine test specimen collection; ensure proper security procedures are followed including labeling and transport.
8. Act as a role model for beneficiaries, both as a resident of the ARC and as an individual in recovery, via personal conduct, appearance and general behavior.
9. Prepare and submit ARCC-210 forms in accordance with current policies as required.
10. Make security rounds each evening before retiring.
11. Ensure that fire drills in the residence are conducted and documented on a regular basis (minimum 2 times annually).
12. Maintain good order and discipline without favoritism in accordance with ARCC policies.
13. Discharge, when appropriate, those beneficiaries whose behavior warrants such a consequence.
14. Help coordinate special events at the facility in cooperation with the Administrator for Program. These events include (but are not limited to) holiday events, retreats, intern dinners, and others as scheduled.
15. Drive a Salvation Army passenger van as part of regular duties; this may include transporting beneficiaries to/from Work Therapy Units (WTU) including stores; outside meetings; Chapel, and other appointments.
16. Maintain necessary records and statistics as directed.
17. Coordinate vacation time with Administrator for Program in advance to ensure that coverage for all functions is provided.
18. Know ARC Safety Regulations for the residence and ensure that staff and beneficiaries follow these requirements.
19. Maintain confidentiality in accordance with established policies and laws to help maintain program integrity.
20. All overtime must have prior written approval of the Administrator for Program.
21. Other duties as assigned by the Administrator for Program.
22. Supervise, train, and coach Residence Manager(s).

CORE COMPETENCIES:

• Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.
• Customer Service - Manage difficult and/or emotional beneficiaries, colleagues and/or stakeholders; promptly address their needs to ensure mutually satisfying outcomes.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment.
• Ability to communicate clearly on the telephone.
• Ability to lift up to 30 lbs.
• Ability to perform various repetitive motion tasks.
• Ability to operate a motor vehicle.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

Qualifications

Behaviors

• Leader - Inspires teammates to follow them
• Team Player - Works well as a member of a group
• Enthusiastic - Shows intense and eager enjoyment and interest

Motivations

• Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter - Inspired to perform without outside help

Experience

• Supervisor (preferred)
• Alcohol and Drug program knowledge (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.