Flex/Floater Resident Assistant-13-100- SC/ San Bernardino

The Salvation Army Southern California; Redlands (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Salvation Army Southern California is seeking a Resident Assistant (Flex/Position) for a full-time role in the Redlands area. This position supports homeless families, screens shelter calls, assists with meals, and maintains facility safety and documentation.

It requires patience, crisis handling, and collaboration with Case Managers and staff to resolve housing needs. Responsibilities include intake processes, incident reporting, and transporting residents when necessary.

Qualifications

• High School diploma or GED required.
• At least 1 year in recovery/social/human services.
• Experience with people at varying stages of recovery.
• Experience deescalating conflict.
• Pass background check.
• Valid CA driver’s license and clean MVR; TSA driving test.
• CPR and First Aid certification current.
• Mandated Reporter Training completed before hire.

Responsibilities

• Oversee facility safety and security during shifts.
• Screen calls and provide referrals or resources.
• Assist residents with daily needs and house duties.
• Prepare meals and maintain cleanliness.
• Document incidents and maintain logs.
• Provide transportation when needed and protect confidentiality.

Skills

Crisis management

Effective communication

Computer literacy

Professional conduct

Teamwork

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

Under the general supervision of the Program Director, a Resident Assistant monitors activity of Residents in the facility; maintains security and safety of all Residents; and provides assistance to homeless families in support of resolution of homelessness. A Resident Assistant is also a key person in screening shelter calls, receiving donations, engaging with volunteers, preparing meals, and making appropriate referrals to both residents and non-residents. Resident Assistant, (Flex/Position),will have a flexible staffing and operational availability based on the needs of the program. This is a full-time position, guaranteed 40 hours per week, designed to provide coverage for employee call-offs, vacations, approved time off, staffing shortages, and other unexpected coverage needs.

Essential Functions

• Oversee facility ensuring that safety precautions are always observed; conducts facility security check regularly during assigned shifts.
• Reinforce policies/expectations for clients living in facility.
• Complete and maintain facility incident reports, as directed and per policy.
• Answer and screen incoming calls to provide appropriate transfer to staff, resources, or referrals.
• Assists guests who may visit the facility.
• Maintain activity log during each shift with full documentation of time, names, and brief details of activity pertaining to facility operations and program while on duty.
• Complete preliminary intake and interview forms during shifts as required or directed by Case Manager.
• Update statistical data if a resident enters or exits program.
• Provide written and verbal feedback to appropriate staff regarding anything which may positively or negatively impact a Residents resolution of homelessness or wellbeing.
• Remain available to assist Residents with questions and requests.
• Oversee Residents in accomplishing house duties, provide necessary supplies and verify that duties have been completed.
• Provide Residents with support or essential items as needed and document assistance.
• Provide or prepare meals when required.
• Maintain cleanliness of facility during shift and complete preparation of vacant rooms for incoming residents.
• Ensure all facility supplies are properly stored.
• Perform standard screenings for substance use or harmful behaviors and make necessary reports regarding welfare or safety as per policy.
• Conduct proper transfer of information to Case Manager in a timely manner.
• Provide transportation to residents when necessary.
• Maintain confidentiality and social service code of ethics.
• Maintain safe and sacred boundaries with program participants and staff members.
• Perform all other duties as assigned related to your scope of work to include responsibilities at various locations within San Bernardino area administration.

Working Conditions

• Ability to speak, sit, walk, stand, bend, climb, kneel, and twist on an intermittent basis; to grasp, reach, handle, finger, push or pull objects
• Ability to lift up to 30 lbs., or more with assistance.
• Ability to operate a motor vehicle in daylight, darkness, or in inclement weather conditions.

Minimum Qualifications

• Completion of a High School Level Education or GED
• Experience working with individuals who are in recovery, specifically those that have completed The Salvation Army’s Adult Rehabilitation program.
• A minimum of one year working in recovery services/social services/human services.
• Experience working with people at varying stages of recovery from substance abuse and different levels of metal health.
• Experience deescalating conflict.
• Experience operating general office equipment to include computers.
• Experience with Microsoft Office programs preferred.
• Must be able to pass a complete and satisfactory background check.
• Ability to drive and maintain a valid Class C California Driver’s License, pass a TSA Driving Test and maintain a clean MVR.
• Current CPR Certificate and First Aide Certificate required.
• Must have completed Mandated Reporter Training prior to hire and provide proof of completion.

Skills, Knowledge, & Abilities

• Able to handle crisis/emergency situations.
• Able to communicate effectively with residents and be appropriately assertive.
• Computer literate with a working knowledge of Microsoft Word and Excel.
• Ability to email, fax, operate copy/print/scan machine.
• Ability to work harmoniously and professionally with Officers, supervisors, coworkers, residents, and the public.
• Excellent problem-solving skills.
• High ethics and integrity as per Social Service Code of ethics.
• Willing and able to maintain confidential information in accordance with Salvation Army and industry standards.
• Able to complete Decision Driving, PTM & Sexual harassment Trainings within 30 days of hire.