Resident Assistant

ihshawaii; Honolulu (HI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401(k) match

Student Loan Forgiveness

Professional Development

Job summary

The Institute for Human Services (IHS) is Hawaii's leading organization dedicated to ending homelessness. The Resident Assistant will support clients’ health recovery at our shelters by providing compassionate care, monitoring changes, and applying de-escalation techniques to maintain safety.

Responsibilities include assisting with daily activities and housekeeping, engaging residents, and helping promote mental well-being through social participation.

Qualifications

• Six months to one year of security, customer service or nursing aid experience working with disenfranchised or medically fragile populations.
• Basic computer skills; able to navigate Google email, Microsoft applications and databases.

Responsibilities

• Demonstrating excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization.
• Observing and reporting any changes in physical condition, mood, or behavior.
• Using de-escalation techniques to defuse verbal or physical altercations between guests and follow shelter safety protocols.
• Engaging residents with empathy and encourage participation in social activities to reduce isolation and promote mental well-being.
• Assisting with housekeeping duties, such as cooking and cleaning.

Skills

Customer service experience

Security experience

Nursing aid experience

Tools

Gmail

Microsoft Office

Databases

Job description

Our Company:

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness.

The Position:

The Resident Assistant plays a key role in a client's health recovery by providing specialized care and medical attention at our shelters. The Resident Assistant is responsible for:

• Demonstrating excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization.


• Observing and reporting any changes in physical condition, mood, or behavior.


• Using de-escalation techniques to defuse verbal or physical altercations between guests and follow shelter safety protocols.


• Engaging residents with empathy and encourage participation in social activities to reduce isolation and promote mental well-being.


• Assisting with housekeeping duties, such as cooking and cleaning.

Compensation:

Starting from $17.00 hourly up to $20.00, dependent on experience.

Requirements:

1. Six months to one year of security, customer service or nursing aid experience working with disenfranchised or medically fragile populations.


2. Physically capable of communicating with, caring for and facilitating activities for guests of all ages and varying comprehension levels.


3. Basic computer skills; able to navigate Google email, Microsoft applications and databases.

Expected Hours of Work:

Hours include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. Must be available to work one or more of the following shifts, including weekends and holidays, as scheduled:

• 6:00 AM - 2:30 PM


• 2:00 PM - 10:30 PM


• 10:00 PM - 6:30 AM

Benefits:

• Medical, Dental, and Vision Insurance


• Paid Time Off


• Tuition Reimbursement


• 401(k) with Company Match


• Student Loan Forgiveness


• Professional Development and Advancement Opportunities

IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.