Resident Assistant

Grassroots Crisis Intervention Center; Columbia (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a compassionate Residential Assistant to provide vital support to shelter residents. In this rewarding role, you will engage with individuals in need, ensuring their comfort and safety while overseeing daily operations. Your responsibilities will include conducting room checks, documenting activities, and facilitating essential services. This position offers both full-time and part-time shifts, allowing for flexibility in your work schedule. Join a dedicated team that values empathy and professionalism, and make a meaningful impact in the community while advancing your career in human services.

Benefits

Hiring bonus of $250

Retention bonus of $500 under certain conditions

Grassroots covers expenses for licensure and trainings

0% interest small loan option for one year

Qualifications

• AA degree and 1 year of experience in human services or related field preferred.
• CPR and First Aid certification required or to be obtained within 15 days of hire.

Responsibilities

• Respond to shelter residents' needs and conduct regular room checks.
• Document incidents and update shift logs accurately.
• Ensure cleanliness and organization of the shelter.

Skills

Excellent oral and written communication skills

Analytical and problem-solving skills

Teamwork and collaboration skills

Proficient in computer skills and internet use

Ability to respond immediately to urgent situations

Education

AA degree in human services or related field

Job description

2 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Grassroots Crisis Intervention Center

Talent Acquisition / Senior Recruiter / Small Business Owner

Position Summary: The primary goal of the Residential Assistant (RA) is to provide appropriate services and support to the Emergency Shelter residents, guests, and visitors. These services may include supportive listening, assistance with shelter activities, and completing intakes. The position involves providing direct services to shelter residents, overseeing daily operations of the emergency shelter program, providing resources, de-escalation, scheduling transportation, assisting with move-in and departure procedures, and ensuring rooms are clean and ready for new residents. The Residential Assistant is responsible for delivering excellent service through active listening and support in both telephonic and face-to-face interactions. The RA should be patient, knowledgeable, empathetic, and helpful.

Full-Time and Part-Time shifts for this position are:

Full-Time:

• Monday - Friday, 4:00pm - 12:00am
• Monday - Friday, 8:00am - 4:00pm

Part-Time:

• Saturday & Sunday; 4:00pm - 12:00am
• Saturday & Sunday; 12:00am - 8:00am

Primary Responsibilities:

• Respond to shelter residents' needs.
• Conduct weekly and regular room checks, notify supervisor of room status, and follow up.
• Support shelter residents, guests, and visitors during shifts.
• Document unusual incidents.
• Send end-of-shift emails to the Director of Homeless Services and Shelter Group email, updating on shift events, and complete the Shift Log accurately.
• Document resident activities and issues for follow-up in the shelter log.
• Ensure residents have necessary supplies.
• Perform security checks throughout the building.
• Facilitate residents in completing chores.
• Complete intake for new residents.
• Oversee client activities to ensure smooth shifts.
• Proactively plan for guest needs or concerns when possible.
• Provide direct support services to residents as needed.
• Reconcile petty cash at the beginning and end of shifts.
• Ensure the program meets all quality and outcome metrics.
• Work independently with confidence and maintain professionalism.
• Adhere to shelter policies, procedures, and schedules.
• Arrive on time and dressed appropriately.
• Be mature, empathetic, flexible, and adaptable.
• Participate in shift briefings and debriefings.
• Maintain cleanliness of the lobby, EOS room, and common areas, disinfect as needed.
• Restock supplies in the shelter offices as necessary.
• Ensure the shelter office is clean and organized for incoming shifts.
• Assist in training new staff.
• Complete required trainings by Grassroots Crisis Intervention.
• Utilize technology effectively, including phones, computers, and email.

Secondary Responsibilities:

• Accept and organize community donations.
• Participate in committees as requested.
• Assist with training and orientation of new staff.
• Help serve and clean up after meals.
• Engage in additional duties as assigned.
• Show enthusiasm for Grassroots' mission.
• Read and respond to all email communications promptly.
• Participate in supervision, training, and staff meetings.
• Maintain positive working relationships and group morale.
• Complete timesheets and leave requests punctually.
• Use appropriate communication channels to resolve conflicts.
• Interact professionally with staff, clients, and visitors.

Education and Experience:

• AA degree and 1 year of experience in human services or a related field preferred.
• Valid driver’s license required.
• Knowledge of homelessness issues is a plus.
• CPR and First Aid certification required or to be obtained within 15 days of hire.

Skills and Abilities:

• Excellent oral and written communication skills.
• Ability to respond immediately to urgent situations.
• Strong analytical and problem-solving skills.
• Proficient in computer skills and internet use.
• Sound judgment in crisis situations.
• Teamwork and collaboration skills.

Work Conditions:

• Share office space with staff such as Residential Assistants, Shift Supervisors, and Case Managers.
• Holiday and evening shifts depending on schedule.
• Flexible hours to meet program needs.
• Ability to lift up to 25 lbs.

Incentives and Rewards:

• Grassroots covers expenses for licensure, CEUs, professional trainings, and certifications.
• Wage increases for certifications achieved during employment.
• $250 hiring bonus upon completing onboarding and HR trainings.
• $500 retention bonus under certain conditions.
• 0% interest small loan option for one year.

All incentives are contingent upon meeting agency policies, probation, and performance metrics.