Resident Aide

Shelterhouse; Cincinnati (OH); On-site; USD 26,174 - 28,929; Full time

Job summary

Shelterhouse in the Greater Cincinnati Area is seeking a compassionate Resident Aide to help create a safe, respectful shelter environment. You will welcome residents, orient them to services, and assist with day-to-day needs, providing information and access to supplies and resources.

Responsibilities include documenting interactions in VESTA, supporting safety and cleanliness, and collaborating with staff to ensure quality resident care.

Qualifications

• High school diploma or GED required.
• Strong communication and interpersonal skills.
• Ability to de-escalate conflicts and stay calm in crises.
• Willingness to work evenings, weekends, and holidays.
• Experience in human services or homeless support is a plus.

Responsibilities

• Welcome new residents and orient them to shelter services and resources.
• Support residents with daily needs and provide information and access to supplies.
• Document resident interactions and incidents in required systems.
• Assist with safety, cleanliness, and adherence to guidelines.
• Respond calmly to crises and collaborate with staff on shelter operations.

Skills

Compassion

Strong communication

Conflict resolution

Team player

Attention to detail

Documentation

Education

High School Diploma or GED

Tools

VESTA

Job description

Pay: From $19.00 per hourJob description:Resident AideShelterhouse | Greater Cincinnati AreaMake an Impact Every DayAt Shelterhouse, we believe everyone deserves safety, dignity, and support. We are a community of residents, staff, and volunteers working together to provide essential services for men and women experiencing homelessness in Greater Cincinnati.We are seeking a Resident Aide who is compassionate, dependable, and ready to make a difference in the lives of others. In this role, you will help create a safe, respectful, and supportive environment for residents during their shelter stay.What You’ll DoWelcome new residents and provide orientation to shelter services, expectations, and available resources.Support residents with day-to-day needs by providing information, basic assistance, and access to supplies/services.Build positive relationships with residents while encouraging personal responsibility and participation in assigned chores and shelter groups.Accurately document resident interactions, incidents, and services in VESTA and other required systems.Monitor the shelter environment to help ensure safety, cleanliness, and adherence to community guidelines.Respond calmly and professionally in crisis or emergency situations.Partner with coworkers and leadership to provide quality resident care and support overall shelter operations.Complete additional duties as assigned by leadership.What We’re Looking For Required QualificationsHigh school diploma or GED.Availability to work 2nd ( 3:30 pm to 11:30 pm )or 3rd Shift. (11:30 pm to 7:30 am)Strong attendance and reliability.Ability to pass a criminal background check.Ability to work flexible schedules, including evenings, weekends, and holidays.Preferred QualificationsTraining, education, or experience in Human Services, Social Services, Behavioral Health, or a related field.Experience working with individuals experiencing homelessness, mental health challenges, substance use disorders, or other vulnerable populations.Experience in residential, shelter, healthcare, or community-based environments.Skills for SuccessCompassion and empathy balanced with healthy boundaries.Strong communication and conflict-resolution skills.Ability to stay calm under pressure and make sound decisions.Team-oriented mindset with a positive attitude.Organized and detail-focused documentation skills.Comfortable using computers and Microsoft Office; experience with VESTA is a plus.Ability to motivate, encourage, and support individuals from diverse backgrounds.Why Join Shelterhouse?Meaningful work that changes lives.Collaborative and mission-driven team culture.Opportunity to grow your experience in human services and community care.A chance to serve the Greater Cincinnati community every day.Apply TodayIf you’re looking for a career where your compassion, presence, and reliability truly matter, we encourage you to apply for the Resident Aide opportunity with Shelterhouse.Job Type: Full-timePeople with a criminal record are encouraged to applyQualifications & RequirementsHigh School Diploma or GED required1+ year of customer service or related experience requiredExperience working with homeless, behavioral health, addiction recovery, or human services populations preferredCPR, First Aid, and NARCAN training preferred or willingness to obtainMust be able to work weekends and holidays as scheduledSkills & AbilitiesStrong communication and interpersonal skillsAbility to de-escalate conflict and respond appropriately during crisis situationsAbility to maintain professionalism and emotional control in difficult situationsStrong attention to detail and situational awarenessAbility to work effectively in a high-energy and fast-paced environmentKnowledge or experience working with homeless, mentally ill, or substance-abusing populations preferredAbility to maintain accurate documentation and follow shelter policies consistentlyPhysical Requirements (% of time spent performing requirements)Frequent walking and movement throughout shelter facilities (approximately 90% of shift)Occasional sitting and documentation tasks – 10%Ability to lift and carry up to 30 poundsAbility to respond quickly to emergencies or crisis situations as neededAbility to work weekends, evenings, holidays, and overnight shifts as scheduledMust be available to work 40 hours per week onsite