Guest Services Aide

Community Renewal Team Inc; East Hartford (CT); On-site; USD 2,066,400 - 2,892,960; Full time

Job summary

Community Renewal Team Inc is seeking a Guest Service Aide at the East Hartford Shelter to help maintain safety and security for guests and staff. The role includes completing intake paperwork, orienting guests, and monitoring activity throughout the shelter to ensure orderly operations.

Responsibilities also cover de-escalation, documentation, meal distribution, and supporting families as they transition to daily routines.

Qualifications

• High school diploma or associate’s degree in the human services field is required.
• Minimum of one year of experience in a related field is required.
• Active certifications: Non-violent Crisis Intervention, CPR, First Aid & Safety, Narcan, Mandated Reporter Training, and Suicide Prevention Training.

Responsibilities

• Ensure safety and security for guests and staff at the shelter.
• Complete admission/intake paperwork and forward to the appropriate party.
• Review program handbook and orient new guests.

Skills

Communication

Crisis intervention

Homeless services

Education

HS diploma or AA in human services

Job description

When you become an employee at the Community Renewal Team (CRT), you will join a host of others with an average tenure of nine years of service. Some of our employees have celebrated more than twenty + years of service. You’ll participate in fun activities, themed- employee appreciation events, organization sponsored golf tournaments, etc. We celebrate the accomplishments of employees using our Wall of Excellence highlighting employees of the month. Opportunities to grow within the organization are plentiful. Most of our employees started in entry level positions and have been promoted throughout their career.JOB DETAILSPosition Title:Guest Service Aide – East Hartford ShelterDepartment:Veterans and SheltersFLSA Status:Non-ExemptPay Grade 3Reports To:Program Manager and/ or Assistant Program ManagerGENERAL DESCRIPTION OF DUTIESThe purpose of this position is to support the Agency’s needs by providing services of safety and security to all Guests and staff at the shelter.SPECIFIC DUTIES AND RESPONSIBILITIESESSENTIAL JOB FUNCTIONSThe list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.Complete all admission/intake paperwork completely with new Guests. Forward all paperwork to the appropriate party.Review the program handbook with new Guests and provide a brief orientation of the Program.When guest enter the program, check all bags for contraband and to ensure that the Guests have not exceeded their maximum amount of allotted belongings in the room.Monitor Guests behavior to ensure the safety and security of all Guests, Staff, and facilities.Conduct Guest room checks and facility checks (both inside and outside the facility). Results will be documented in the hourly logs.Assist in the periodic, Guest Room Reviews, where a team of staff will check rooms for contraband, excessive food and belonging, room damage, and cleanliness.Assist in distribution of meals when needed.Complete all necessary documentation including log entries and incident reports in accordance with program policies and procedures.De-escalate confrontations when possible to ensure the safety of Guests and Staff.Ensure that Guests are keeping their room clean and organized at all times. Provide additional cleaning supplies if needed.Assist with the removal of excess garbage from rooms when necessary.Provide guidance on personal hygiene and maintain guest personal hygiene supplies.Attend monthly staff meetings.Assist families in the morning as Guests leave for school, work, and programming.ADDITIONAL JOB FUNCTIONSAccept and catalog donations as they are brought to the shelter.Perform other duties as assigned.Distribute Guest MailKnowledge in HMISBasic computer skillsPosition is considered “Essential Staff” and must come to work during inclement weather and may be mandated to stay to ensure appropriate staffing levels.MINIMUM TRAINING EXPERIENCE AND HEALTH CERTIFICATIONSEducation: High school diploma or Associate’s degree in the human service field required.Minimum Years of Experience: one (1) year of experience in related field required.Active Certification: in good standing in Non-violent Crisis Intervention, CPR and Community First Aid and Safety license, trained in the use of Narcan, Mandated Reporter Training (child and/or elderly abuse), Suicide Prevention TrainingKnowledge of: mental health and substance abuse; have excellent written and oral communication skills and working with the homeless population.Driving Required: NOPhysical and TB Required: YESADA COMPLIANCEPhysical Ability: Tasks involve the regular and, at times, sustained performance of moderately physically demanding work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and that may involve the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds).Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors. Some tasks require the ability to perceive and discriminate depths. Some tasks require visual perception and discrimination. Some tasks require oral communications ability. Ability to communicate effectively with guest, staff, and volunteers.Environmental Factors: Tasks are regularly performed with potential exposure to adverse environmental conditions, such as strong odors, fumes, dusts, wetness, humidity, machinery, and toxic/poisonous agents. Risk of exposure to Tuberculosis and other contagious diseases and viruses. Risk of exposure to blood borne pathogens.Education: High school diploma or Associate’s degree in the human service field required.Minimum Years of Experience: one (1) year of experience in related field required.Active Certification: in good standing in Non-violent Crisis Intervention, CPR and Community First Aid and Safety license, trained in the use of Narcan, Mandated Reporter Training (child and/or elderly abuse), Suicide Prevention TrainingKnowledge of: mental health and substance abuse; have excellent written and oral communication skills and working with the homeless population.Driving Required: NOPhysical and TB Required: YESADA COMPLIANCEPhysical Ability: Tasks involve the regular and, at times, sustained performance of moderately physically demanding work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and that may involve the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds).Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors. Some tasks require the ability to perceive and discriminate depths. Some tasks require visual perception and discrimination. Some tasks require oral communications ability. Ability to communicate effectively with guest, staff, and volunteers.Environmental Factors: Tasks are regularly performed with potential exposure to adverse environmental conditions, such as strong odors, fumes, dusts, wetness, humidity, machinery, and toxic/poisonous agents. Risk of exposure to Tuberculosis and other contagious diseases and viruses. Risk of exposure to blood borne pathogens.