Resident Advocate & Social Services Director

Complete Care Management; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

Complete Care is seeking a Social Services Director to advocate for residents’ psychosocial and emotional needs, oversee assessments, and guide discharge planning. This role requires leading a social services team within a comprehensive long-term care setting.

The incumbent will coordinate with the interdisciplinary team, ensure compliance with regulations, and support residents and families through challenging transitions, while maintaining compassionate, person-centered care.

Qualifications

• Bachelor's Degree in Human Science required.
• Experience in a Long Term Care (LTC) or Skilled Nursing Facility (SNF) preferred.
• Able to work independently and as part of an interdisciplinary team; proficient in documentation (EHR/MDS).

Responsibilities

• Assess residents' psychosocial, mental, and emotional needs through regular visits and observation.
• Complete Social History and Psychosocial assessments at admission and periodically thereafter.
• Contribute to interdisciplinary care planning (MDS) with findings.
• Advocate for residents' rights, dignity, and self-determination.
• Prevent and address resident abuse, neglect, and exploitation per laws and licensure.
• Coordinate discharge planning and link to post-discharge resources.
• Provide emotional support to residents and families; assist with coping during placement.

Skills

Independence & collaboration

EHR/MDS documentation

Resident rapport & communication

Education

Bachelor's Degree in Human Science

Job description

Complete Care is seeking a Social Services Director to advocate for residents’ psychosocial and emotional needs, oversee assessments, and guide discharge planning. This role requires leading a social services team within a comprehensive long-term care setting.

The incumbent will coordinate with the interdisciplinary team, ensure compliance with regulations, and support residents and families through challenging transitions, while maintaining compassionate, person-centered care.