Resident Advisor (MON-FRI 2:30-11PM)

Children’s Services, incorporated; Los Angeles (CA); Hybride; USD 23 000 - 32 000; Plein temps

Résumé du poste

Aviva Family and Children’s Services is seeking a full-time Resident Advisor for Wallis House in Los Angeles. You will supervise residents on weekdays and evenings, maintain safety and security, and support a positive, respectful community environment.

Responsibilities include intake processing, rule enforcement, housekeeping coordination, and handling complaints with professionalism. A high school diploma and basic data entry skills are required, with preferred experience in mental health

Qualifications

• Must be able to work independently without constant supervision.
• Basic computer skills including data entry.
• Strong communication and interpersonal skills.
• Effective problem-solving skills and ability to multi-task.
• A collaborative, positive, and mature approach.
• Knowledge of mental health and substance abuse preferred.

Responsabilités

• Facilitate intakes for new residents, collect data, inspect belongings, and orient residents to house rules.
• Provide Residents with a list of house rules.
• Liaise with the housekeeper to ensure rooms are clean, tidy and fully-furnished.
• Conduct room inspections to ensure residents are neat and compliant with rules.
• Ensure safety and security within the house at all times.
• Provide administrative support by answering the phone and greeting visitors and volunteers.
• Check in with residents on-site to ensure safety and welfare.
• Respond to resident complaints promptly and professionally.
• Assist with conflict resolution in coordination with Resident Case Manager.
• Participate in quality improvement projects.

Connaissances

Communication

Interpersonal skills

Problem solving

Multi-tasking

Independent work

Data entry

Mental health awareness

Formation

High School Diploma or equivalent

Description du poste

Resident Advisor (MON-FRI 2:30-11PM)# Resident Advisor (MON-FRI 2:30-11PM)Wallis House - Los Angeles, CA 90046## OverviewSalary Range$20.00 - $20.00 HourlyPosition TypeFull TimeJob ShiftAnyEducation LevelHigh SchoolTravel PercentageNoneCategoryNonprofit - Social Services## Description**Aviva Family and Children’s Services Mission Statement**Aviva believes every child and every family in our Los Angeles community deserves the chance for a brighter future. We provide compassionate support, therapeutic services, and guidance to at-risk children and families. We work to promote and support justice, equity, diversity, and inclusion at all levels in the organization.**Job Summary**Under the supervision of the Director of Wallis House, the full-time Resident Advisor provides onsite supervision and support to residents, as well as overseeing the safety and security of the facility.**Essential Functions*** Facilitate all intakes for new residents, including collecting data, inspecting resident belongings, and orienting residents to house expectations and guidelines.* Provide Residents with a list of house rules.* Liaise with the housekeeper to ensure all rooms are clean, tidy and fully-furnished to accommodate residents needs.* Conduct room inspections to ensure Residents are properly maintaining their area, clean and neat manner per house rules.* Ensure safety and security within the house at all times.* Provide administrative support by answering the phone and greeting visitors and volunteers, ensuring that they have a positive experience.* Check in with Residents who are on-site to ensure Resident safety and welfare.* Respond to resident complaints in a timely and professional manner.* Assist with conflict resolution in coordination with Resident Case Manager, always aiming to maintain a fair, positive, and supportive culture.* Sensitive and responsive to the cultural differences among the agency's client population* Actively participate in a quality improvement projectThe Resident Advisor will take on special projects or additional duties as assigned.## Qualifications## **Competency Requirements**Must be able to work independently without constant supervision.Basic computer skills including data entry.Strong communication and interpersonal skills.Effective problem-solving skills and ability to multi-task.A collaborative, positive, and mature approach.Knowledge of mental health and substance abuse preferred.**Education and Experience**High School Diploma or equivalentExperience working with the homeless**Certifications/Licenses**Valid CA drivers license preferred**Additional Requirements**Department of Justice/Fingerprint clearanceSatisfactory completion of health screeningTuberculosis clearanceProof of legal eligibility to work in the United States**Physical Demands**While performing the duties of a Resident Advisor, the employee is frequently required to stand, walk, and sit. The employee is occasionally required to, reach, bend, push, pull, kneel, or lift objects weighing more than 30 pounds. The employee may be required to drive.**Work Environment***This Job Description has been developed to identify some of the duties and responsibilities of this position. It is not intended to limit or encompass all duties and responsibilities of the position.*