Director of the Interim Supportive Housing Program

Aviva Family and Children's Services (Hamburger Home); Los Angeles (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Aviva Family and Children’s Services is seeking a Director of the Interim Supportive Housing (DISH) Program to oversee Wallis House and the Time Limited Subsidy (TLS) program. You will lead staff, ensure service delivery for residents and TLS participants, and report on program performance.

The role requires trauma-informed leadership, collaboration with county/state partners, and a focus on housing stability and quality outcomes in a dynamic environment.

Qualifications

• Must demonstrate integrity and sound judgment.
• Strong critical thinking and decision-making in crisis or residential settings.
• Excellent oral and written communication in English.

Responsibilities

• Oversees Wallis House and TLS program operations and staff.
• Leads program development in case management, life skills and housing stability.
• Implements trauma-informed care, housing first and harm reduction principles.
• Manages budget, audits, and contract compliance.
• Coordinates intake/discharge processes and community partnerships.

Skills

Integrity

Critical thinking

Communication skills

Collaboration

Leadership

Organization

Diversity & inclusion

Problem solving

Education

Bachelor’s degree in social work, psychology, education or related field

Job description

Aviva Family and Children’s Services Mission StatementCreating, safe, supportive spaces where children, youth and families can heal, build resilience, and experience belonging.Job SummaryThe Director of the Interim Supportive Housing (DISH) Program oversees and coordinates all operations of Wallis House and the Time Limited Subsidy (TLS) program. The Director will ensure the delivery of services to all residents and TLS participants, and supervise program staff across both programs. The Director will make decisions and recommendations for the program that can impact resident care and services, financial performance and viability, and program development and future growth of programs.The DISH is an energetic self-starter who can function comfortably in a team environment or independently and relate well to co-workers and County/State representatives. This position requires flexibility and the ability to manage time and multiple tasks with little supervision. The individual in this position must be able to assume a wide range of responsibilities, provide timely responses to requests and deadlines and work well under pressure.Essential FunctionsProvides leadership to the program and directs the overall management, organization and operations of all services and related activitiesOversees the Time Limited Subsidy (TLS) program, including program operations, staff supervision, documentation, and contract complianceResponsible for programmatic development of the department, including but not limited to case management, life skills, and daily operations.Integrates the principles of trauma-informed care, housing first, and harm reduction into program culture.Oversees and coordinates all Wallis House intakes and dischargesEstablishes systems and relationships to maintain the program censusParticipates in the Youth Coordinated Entry System to ensure appropriate referrals and compliance with expectations and outcomesEnsures adherence to programmatic standards of documentationEstablishes, implements, and monitors department goals, objectives and outcomes in various areas including case management, life skills and housing stabilityOversees and monitors the program budget and participates in the annual budgeting process by providing recommendations and informationResponsible for employee staffing, on-boarding, training and supervisionOversees all audits and corrective action plansInterfaces with contracting agencies, community partners and advocacy organizationsFields internal and external complaintsHolds at minimum bi-monthly community house meetings for residentsWorks closely with agency volunteers to support the program as neededCollaborates with other agency programs and departmentsActively participates in quality improvement initiativesWorks to promote and support justice, equity, diversity, and inclusion at all levels in the organization.Works to promote a trauma-informed work environment.Takes on special projects or additional duties as assigned by the AVP of FASH.Competency RequirementsIntegrityAbility to apply sound judgment in complex decision-makingMust demonstrate critical thinking skillsKnowledge of housing regulationsAbility to speak, read, write and understand EnglishCollaborationAbility to work effectively as a member of various teamsAbility to work effectively with diverse groups of people including executive-level staff, managers, line staff, and client populationsTransformationAbility to effectively adapt and respond to changeMust demonstrate leadership skills in creating and managing diverse teams of professionalsAbility to prioritize multiple responsibilities and tasks and possess strong organizational skillsCompassionSensitive and responsive to the cultural differences among the agency’s stakeholdersMust demonstrate superior oral and written communication skillsEncourage open communicationExcellenceCommitment to quality through best practices, evidence-informed approaches, and measurable outcomesAbility to evaluate one’s own work, seek feedback, and embrace learning to strengthen impactMust hold staff accountable to high standards of conduct, performance, and collaborationCommitment to aiming higher by striving not only to meet expectations but to consistently exceed themEducation and ExperienceBachelor’s degree in social work, psychology, education or related mental health/human services field preferred.Minimum 5 years of supervisory experience in crisis related or residential settingsExperience working with the Los Angeles Homeless Services Authority or Community Care Licensing or similar agencies strongly preferred.Certifications/LicensesValid CA driver’s licenseAdditional RequirementsTuberculosis clearanceDepartment of Justice/Fingerprint clearanceSatisfactory completion of health screeningProof of legal eligibility to work in the United StatesSatisfactory driving recordDelegates Authority ToSupervisor, Case Manager, Resident Advisors, and Activities CoordinatorPhysical DemandsWhile performing the duties of the Director of the Interim Supportive Housing Program, the employee is frequently required to sit, stand, and use their fingers to manipulate a keyboard or writing instrument. The employee is occasionally required to walk, bend and lift objects heavier than ten pounds. The employee is occasionally required to drive.Work EnvironmentThe work environment is primarily indoors. The noise level varies from quiet to moderate.This Job Description has been developed to identify some of the duties and responsibilities of this position. It is not intended to limit or encompass all duties and responsibilities of the position.Aviva Family and Children's Services at its sole and absolute discretion, expressly reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this and all job descriptions.