Residential Advisor

DirectedLINK; Los Angeles (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

DirectedLINK is looking for a Resident Advisor in Los Angeles to provide onsite supervision and support to residents facing homelessness. The role includes conducting room inspections, facilitating intakes, and ensuring safety within the house.

Applicants should have experience in non-profit settings, effective communication skills, and the ability to work independently. A High School Diploma is mandatory, along with clearance requirements.

Qualifications

• Experience in a non-profit setting monitoring residents or patients.
• Able to work independently without constant supervision.
• Effective at conflict resolution and fostering a supportive culture.

Responsibilities

• Facilitate all intakes for new residents and orient them to house expectations.
• Conduct room inspections ensuring cleanliness and safety.
• Provide administrative support and check in with residents regularly.

Skills

Experience in non-profit settings monitoring residents or patients

Knowledge of mental health and substance abuse

Strong communication and interpersonal skills

Effective problem-solving skills

Basic computer skills including data entry

Education

High School Diploma or equivalent

Job description

Our client is a non-profit organization providing housing and support services to Youth/YoungAdults facing homelessness.

Under the supervision of the Program Director, the Resident Advisor will provide onsite supervision and support to residents, as well as oversee the safety and security of the facility.

Essential Functions

• Facilitate all intakes for new residents, including collecting data, inspecting resident belongings, and orienting residents to house expectations and guidelines.
• Provide Residents with a list of house rules.
• Liaise with the housekeeper to ensure all rooms are clean, tidy and fully-furnished to accommodate residents needs.
• Conduct room inspections to ensure Residents are properly maintaining their area, clean and neat manner per house rules.
• Ensure safety and security within the house at all times.
• Provide administrative support by answering the phone and greeting visitors and volunteers, ensuring that they have a positive experience.
• Check in with Residents who are on-site to ensure Resident safety and welfare.
• Respond to resident complaints in a timely and professional manner.
• Assist with conflict resolution in coordination with Resident Case Manager, always aiming to maintain a fair, positive, and supportive culture.
• Sensitive and responsive to the cultural differences among the agency's client population
• Actively participate in a quality improvement project

Competency Requirements

• Experience in non-profit settings monitoring residents or patients
• Knowledge of mental health and substance abuse preferred.
• Must be able to work independently without constant supervision.
• Basic computer skills including data entry and reporting.
• Strong communication and interpersonal skills.
• Effective problem-solving skills and ability to multi-task.
• A collaborative, positive, and mature approach.

Education and Experience

• High School Diploma or equivalent

Additional Requirements

• Department of Justice/Fingerprint clearance (Live Scan)
• Tuberculosis clearance
• Proof of legal eligibility to work in the United States