Resident Accounts & Office Manager

Foundry Commercial; Bristol (TN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Clear Destination Inc. is seeking a Business Office Manager to coordinate and manage office and personnel functions for the Community, assisting the Executive Director in daily operations.

In this role you will handle resident accounts, oversee guest/associate meal program, coordinate HR duties if needed, and supervise a small team. Strong MS Office skills and reliability are essential to ensure accurate records and smooth administration.

Qualifications

• Must be at least 18 years old.
• Working knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Positive Criminal Background Screening.
• The Community is a drug free workplace; associates must adhere to Drug Free Workplace policy.
• If assigned driving responsibilities, valid driver's license and acceptable MVR required.
• MVR reviews at hire and periodically thereafter per company policy.

Responsibilities

• Process and manage resident accounts; post payments daily and prepare deposits.
• Account for move-ins/outs, charges, collections; send out billing and process refunds.
• Oversee guest/associate meal program; track cash and reconcile daily receipts; prepare deposits.
• Be point of contact for associate relations; coordinate with ED and HR on resolutions.
• Hire, train, schedule, and supervise ABOM and Receptionist where applicable.
• Support HR functions if no HR Director.
• Other duties as assigned per full job description.

Skills

Office coordination

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Business Office Manager is responsible for coordinating and managing office and personnel functions for the Community and aiding the Executive Director (ED).

Areas of Responsibility

• Process and manage resident accounts. Post resident payments daily onto the residents account, prepare deposits (balance cash to posting journal and bank deposits), take deposits to the bank daily, scan and send copies of deposit slips to St. Louis, assess monthly charges, generate statements, and collect all fees.
• Account for move-in, move-out, transfer, charges, and collections. Send out resident billings. Process refunds and correspondence related to refunds. Charge guest meals, tray service, escort services, additional laundry, and maintenance requests to resident, enter rate changes, and verify accuracy of all charges on residents' account.
• Oversee guest/associate meal program, tracking cash, and preparing deposit to reconcile to daily receipts. Work closely with Dining Services Director to ensure accuracy of monies collected, deposited, and coded into computer. Complete weekly and monthly reports for guest/associate meal activity.
• Be point of contact for all associate relations to include complaints/concerns, corrective action, investigation, etc. Partner with Executive Director and Director Employee Relations on appropriate resolution.
• Hire, train, schedule, supervise, and coordinate the activities of the Assistant Business Office Manager (ABOM) and Receptionist – where applicable.
• Support all Human Resources functions if the Community does not have a HR Director – see additional job duties.
• Other job duties assigned – see full job description.

Required Qualifications

• Must be a minimum of 18 years of age.
• Working knowledge of and comfort with Microsoft Office programs including Word, Excel, and Outlook is required.
• Must have a positive Criminal Background Screening.
• The Community is a drug free workplace, associates are subject to adherence to the Company Drug Free Workplace policy.
• If assigned driving responsibilities, the associate must possess and maintain a valid driver’s license and an acceptable Motor Vehicle Record (MVR) in accordance with Company Fleet Safety standards. Driving duties are incidental to the primary responsibilities of this position and may be assigned based on business needs.
• MVR reviews will be conducted at hire and periodically thereafter in accordance with Company policy. Associates who do not meet or maintain Company driving standards may be ineligible to perform driving duties; however, such determination will not automatically affect continued employment in the position where driving is not an essential function.

Preferred Qualifications

• Minimum of one (1) year office-related experience preferred.
• Must possess attention to detail, demonstrated decision making, self-motivation and teamwork skills.
• Experience with payroll processing, accounts receivable & payable is a plus.
• Knowledge of basic accounting principles with a minimum of one (1) year accounting experience preferred.