Residency Services Specialist (Temporary)

University Of Michigan; Ann Arbor (MI); On-site; USD 28,000 - 30,000; Full time

Job summary

University of Michigan is seeking motivated Residency Assistants to provide frontline support on in-state residency matters and processing of residency applications. Positions are available as full-time and part-time temporary roles beginning September 2026, onsite at the Registrar’s Office.

You will answer questions, apply residency guidelines, document interactions, and help coordinate confidential materials with FERPA compliance.

Qualifications

• Bachelor’s-like credential or equivalent experience.
• Strong verbal and written communication abilities with interpersonal strengths.
• Ability to work in a team and independently with routine supervision.
• Excellent organizational skills and attention to detail.

Responsibilities

• Serve as primary contact for in-state residency questions for students, families and staff.
• Respond to inquiries via phone, email, and ticketing system regarding residency applications and timelines.
• Record communications and guidance using the Administrative Work Center system.
• Coordinate receipt, handling, and secure storage of confidential documents for residency applications.
• Evaluate inquiries and escalate complex cases to appropriate Residency Office staff.
• Maintain confidentiality and FERPA compliance in all duties.

Skills

Verbal communication

Written communication

Interpersonal skills

Team & independent work

Organizational skills

Education

Associate's degree or equivalent

Tools

Oracle PeopleSoft Campus Solutions

Job description

University of Michigan is seeking motivated Residency Assistants to provide frontline support on in-state residency matters and processing of residency applications. Positions are available as full-time and part-time temporary roles beginning September 2026, onsite at the Registrar’s Office.

You will answer questions, apply residency guidelines, document interactions, and help coordinate confidential materials with FERPA compliance.