Residency Reclassification Specialist

UM01 University of Maryland College Park (UMCP); Baltimore (MD); On-site; USD 57,000 - 68,000; Full time

Job summary

The University of Maryland, Office of the University Registrar, seeks a Residency Reclassification Specialist to manage tuition residency determinations and petition reviews. You will interpret BOR policy, respond to students and campus partners, and ensure accurate, timely decisions.

The role requires strong analytical thinking, attention to detail, and the ability to balance administrative rigor with excellent customer service, including in-person, phone, and email inquiries, while

Qualifications

• Bachelor’s degree from an accredited college or university.
• Three (3) years of experience in related field.
• Additional work experience may be substituted on a year-for-year basis for up to four (4) years of the required education.

Responsibilities

• Manage residency reclassification for tuition purposes for enrolled students.
• Review petitions and render decisions in accordance with BOR policy.
• Respond to inquiries and provide excellent constituent service via phone, email, and in person.
• Review online services, assist with imaging, and prepare residency reclassification documents.
• Undertake special projects and assist with content updates and communications related to residency services.

Skills

Project management

Verbal & written communication

Analytical thinking

Independent work

Attention to detail

Education

Bachelor's degree

Job description

Job Description Summary Reporting to the Manager of Residency Reclassification Services in the Office of the University Registrar, the Residency Reclassification Specialist assumes responsibilities related to the residency reclassification for tuition purposes in the Office of the University Registrar. This position will be responsible for managing requests for further review of residency from enrolled students, subsequent to the determinations of their initial residency classification during the admission notification process. In addition, the incumbent will review petitions for residency reclassification and render decisions in accordance with the University System of Maryland (USM) Board of Regents (BOR) policy on Student Classification for Admission and Tuition Purposes to petitions for reclassification. These decisions are highly impactful to students and to the university, and therefore require the incumbent to utilize a high level of critical thinking and decision-making skills in thoroughly understanding, interpreting, and diligently and accurately executing the determinations of the University System of Maryland (USM) Board of Regents (BOR) policy on Student Classification for Admission and Tuition Purposes. This position will be responsible for providing excellent constituent service for all activities (including responses to inquiries and concerns) related to student residency reclassification for tuition purposes. This includes telephone calls, electronic correspondences, and in-person interactions with students, academic and administrative departments, and other constituents. The position will utilize, review, and recommend enhancements to existing online services and understand their relationship to the student information system. The position will also undertake special projects, prepare residency reclassification appeals, prepare documents for imaging, and assist with peak workload needs. The incumbent additionally assists with new initiatives, and provides updates to website content and communications related to residency reclassification services provided to students.

Minimum Qualifications

• Education: Bachelor’s degree from an accredited college or university.
• Experience: Three (3) years of experience in related field.
• Other: Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education.

Knowledge, Skills, & Abilities

• Knowledge of organizational principles and time management practices.
• Skill in project management, including planning, coordinating, tracking progress, and ensuring successful completion of initiatives within established timelines.
• Skill in verbal and written communication to clearly convey information, prepare correspondence, and interact effectively with diverse stakeholders.
• Ability to analyze complex information, identify issues, and evaluate options.
• Ability to work independently with minimal supervision.
• Ability to maintain a high level of attention to detail.

Additional Job Details Preferences

• Excellent communication (in-person, telephone, and writing), interpersonal, organizational, and negotiation skills are required to interact with various campus stakeholders.
• Ability to prioritize and manage multiple activities and deadlines simultaneously, with exceptional attention to detail, accuracy, and follow‑up.
• Ability to gather and summarize information from multiple sources, and to compose a wide variety of written correspondence.
• Demonstrated sensitivity and discretion in handling matters affecting students, parents/guardians, faculty, advisors, administrators, and university and external constituents.
• Ability to understand the needs and concerns of students making college choice decisions.
• Ability to maintain confidentiality of information obtained, and be able to perform the duties of the position in compliance with all requirements, regulations and laws, particularly the federal Family Educational Rights and Privacy Act (FERPA).
• Ability to analyze situations and facts from a variety of sources to exercise creativity, critical thinking skills, and independent judgment in resolving conflicts or suggesting solutions to problems.
• Ability to assist in the evaluation and analysis of programs and procedures and recommend improvements and enhancements.
• Ability to interpret, apply, and communicate USM BOR policy on Student Classification for Admission and Tuition Purposes, and university policies and procedures.
• Ability to plan, organize, prioritize, and execute complicated assignments on a continual basis with minimal assistance, supervision, and instruction.
• Demonstrated self‑motivation and personal skills necessary to interact with university constituents and co‑workers in a professional and courteous manner.
• Ability to work independently and on a team.
• Experience working in an Office of the Registrar or other student records operation, an Admissions Office, or in another Enrollment Management area.
• Experience in making residency reclassification for tuition purposes determinations at a higher education institution.

Required Application Materials

• Cover Letter
• Resume
• three (3) professional references

Posting Close Date: November 27, 2026

Job Risks Not Applicable to This Position Financial Disclosure Required No For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.

Department SVPAAP-REG-Residency Reclassifications Worker Sub-Type Staff Regular Salary Range $56,520 to $67,824

Benefits Summary For more information on Regular Exempt benefits, select this link.

Background Checks Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice Resources

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The University of Maryland, College Park is the state's flagship university and one of the nation's preeminent public research universities. A global leader in research, entrepreneurship and innovation, the university is home to more than 40,700 students, 14,000 faculty and staff, and 388,000 alumni all dedicated to the pursuit of Fearless Ideas. Located just outside Washington, D.C., we discover and share new knowledge every day through our renowned research enterprise and programs in academics, the arts and athletics. And we are committed to social entrepreneurship as the nation’s first “Do Good” campus.

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