Residency Coordinator

Towson University; Towson (MD); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Telework up to two days per week

Job summary

Towson University is seeking a Residency Coordinator to manage in-state residency petitions for undergraduate and graduate students. The role involves adherence to USM policies, FERPA compliance, and close coordination with the Residency Appeal Committee.

The position also covers reenrollment residency determinations, outreach to affected students, and maintenance of academic databases (PeopleSoft, Salesforce). Telework may be available after 90 days.

Qualifications

• Bachelor’s degree.
• Two years of professional experience in higher education or related office experience.
• Technical proficiency in MS Excel
• Strong interpersonal skills with a patient and customer-focused approach.
• Exceptional attention to detail, ensuring accuracy, quality, and consistency in all aspects of work.
• Adept at reviewing and interpreting detailed information to support effective and impactful decision-making

Responsibilities

• Process undergraduate and graduate residency petitions for in-state tuition with supporting documents and FERPA policy compliance.
• Evaluate residency for reenrollment and gather backup documentation; ensure consistency with policy.
• Serve as main contact for residency petitions and inquiries; support Residency Appeal Committee and university admins.
• Manage Maryland Dream Act student population with outreach and documentation collection.
• Maintain online Residency Petition; update PeopleSoft and Salesforce; assist audits and policy updates.
• Assist with online reenrollment processing in Salesforce and PeopleSoft; back up for exchange programs and special projects.

Skills

Interpersonal skills

Attention to detail

Decision making

Customer-focused approach

Education

Bachelor’s degree

Tools

PeopleSoft Campus Solutions (SIS)

Salesforce CRM

DocuSign

Forms Assembly

Perceptive Content

Job description

Responsibilities and Duties

• Manage the processing of undergraduate and graduate student petitions for in-state residency, ensuring the petition is accompanied by all supporting documents. Maintain a solid understanding and enforcement of the USM Board of Regents’ Policy on Student Classification for Admission and Tuition Purposes including all USM exceptions. Review and evaluate all residency petition documentation submitted by students. Follow up with students when materials are missing from the Residency Petition. Make residency determinations for students who wish to petition for in-state residency based upon the established policies, procedures, and deadlines. This initiative requires high levels of accuracy and attention-to-detail. The Residency Coordinator must oversee sensitive and highly confidential documents with care and comply with FERPA and USM tuition policies at all times.

• Evaluate residency statuses for undergraduate and graduate students applying for reenrollment. Make residency determinations according to the USM in-state residency tuition policy. Perform outreach as necessary when questions arise, as well as gather necessary backup documentation. This outreach is constant and complicated in nature due the variety of residency circumstances students have. This requires strict adherence to the USM policy as well as maintaining internal consistency with documentation requirements and decisions. This is a duty that is constantly growing along with the increase in reenrollment applications.

• Serve as main point-of-contact for residency petition, application, and other residency inquiries as it relates to all continuing undergraduate and graduate students. Respond to email, phone call and walk-up residency-related inquiries from students and parents. Provide documentation and support to the university’s Residency Appeal Committee and University administration as needed.

• Manage Maryland Dream Act student population. Review system data to determine the population and provide outreach to these students to acquire necessary backup documentation required by the State. Provide continued outreach for the documentation. Make in-state status determinations for reenrollment students based on eligibility for the Maryland Dream Act.

• Assist in maintaining the online Residency Petition, troubleshooting issues, and working with OTS when policy changes occur and the form needs to be updated. Update PeopleSoft and Salesforce as needed based upon residency status determinations. Serve as assistance with audits. Participate in USM residency related meetings as well as internal policy meetings. Create and update procedure manuals. Additional miscellaneous office duties including imaging/filing documents and confidential materials.

• Assist with the processing of online reenrollment applications in Salesforce and Peoplesoft Campus Solutions, as needed. This requires knowledge of the processing procedures, transcripts, university policies, and evaluation of eligibility. Serve as backup for special registration exchange programs, including the Baltimore Student Exchange Program and Inter-institutional Registration. Assist, as needed, with special course building procedures in Peoplesoft. Participate in special projects as assigned by Associate and Assistant Directors.

Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

Qualifications and Skills

Required Qualifications

• Bachelor’s degree.

• Two years of professional experience in working in higher education or related office experience.

• Technical proficiency in MS Excel

• Strong interpersonal skills with a patient and customer-focused approach.

• Exceptional attention to detail, ensuring accuracy, quality, and consistency in all aspects of work.

• Adept at reviewing and interpreting detailed information to support effective and impactful decision-making

Preferred Qualifications

• Demonstrated knowledge of Peoplesoft Campus Solutions (SIS), Perceptive Content (imaging), Salesforce (CRM), DocuSign, and Forms Assembly

• Experience in Registrar, Student Billing, or Financial Aid in a university setting.

Organization: Academic Affairs Division

Primary Location: Main Campus

Job Posting: Oct 21, 2026