Residence Worker

SCO Family of Services; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

SCO Family of Services is seeking a Residence Worker to provide crisis intervention during shifts, ensuring the safety and well-being of clients and staff in the program.

You will enforce the Residential Code of Conduct, support residents, coordinate with clinical staff, perform light custodial tasks, and help with meals and daily operations. Shifts run 8am–4pm, 4pm–12am, and 12am–8am, seven days a week, with holiday coverage as needed.

Qualifications

• Ability to prioritize and multi-task.
• Experience working with homeless populations.
• Excellent verbal and written communication.
• Ability to maintain client confidentiality.
• Proficient with Microsoft Office.

Responsibilities

• Enforce program policies and conduct.
• Build rapport and de-escalate tense situations.
• Ensure safety of residents and facility.
• Conduct facility walk-throughs.
• Provide health and safety screenings.
• Distribute meals and assist with meals storage.
• Perform light custodial tasks.
• Coordinate with clinical staff.
• Communicate resident behavior to staff.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Under pressure

Teamwork

Confidentiality

Problem solving

De-escalation

Resident relations

Education

Associates or better

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Purpose of the Position: To Provide crisis intervention as needed to maintain the safety pf the program's clients and staff during their shifts.

Reports To: Operational Coordinator

I. SPECIFIC RESPONSIBILITIES

• The RW makes sure that the program’s policies and procedures are enforced and adhered to by program clients.
• Build rapport with program clients and engage with them professionally and respectfully. When necessary, de-escalate tense, even hostile, client situation
• Ensure the safety, security, and integrity of all residents and guests and the facility's physical environment.
• Conduct periodic facility walk-throughs.
• Always provide excellent customer service and confidentiality.
• Distribute meals to program clients and help unpack and safely store meals that are delivered to the site.
• Perform light custodial work consisting of cleaning tables, chairs, minor spills, and removal of trash.
• Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.
• Provide health and safety screenings as requested by the agency.
• Always enforce the Residential Code of Conduct and/or House Rules.

II. QUALIFICATIONS

• Ability to prioritize and multi-task.
• Ability to work with the homeless population.
• Dependable and flexible
• Able to maintain an elevated level of client confidentiality.
• Excellent internal and external customer service skills and strong interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate with all levels of management.
• Ability to prioritize and multi-task.
• Must be proficient in Microsoft Outlook, Word, and Excel.
• Ability to work under pressure.
• Self-motivated and self-directed with the ability to assert oneself.
• Exemplary time management skills.
• Ability to work with colleagues to solve problems.

III. RELATIONSHIP WITH OTHERS

• Commitment to empowering others to solve their own problems
• Valuing a nurturing family as the ideal environment for a person.
• A conviction about the capacity of people to grow and change.
• The ability to establish a respectful relationship with people served to help them gain skills and confidence.
• The ability to work collaboratively with other personnel and/or service providers or professionals.
• The capacity to maintain a helping role and to intervene appropriately to meet service goals.
• The ability to set limits.
• Be a team player; and
• Demonstrate professionalism at all times.

IV. OVERVIEW

The Residence Worker ensures the well-being and safety of the program’s clients and staff during their shifts. The Residence Worker provides crisis intervention as needed to maintain residential safety and security. The Residence Workers work in shifts of 8 am to 4 pm, 4 pm to 12 am, and 12 am to 8 am. The schedule operates seven days a week and all holidays as needed.

Travel Required

Yes . Yes, 25 % of the Time

Required

Associates or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.