Residential Support Worker

Friend Health; Chicago (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Paid Time Off (PTO) & Holidays

403 B

Professional Development Opportunities

Employee Assistance Program (EAP)

Job summary

Friend Health in Chicago, IL seeks a Women’s Residential Support Worker to supervise adult women in a supervised residential setting, ensuring safety and stability. You will assist clinical staff, follow protocols, and help clients with meals, chores, and daily living activities.

Role requires strong communication, teamwork, and empathy; includes documentation, trainings, and shift-end security duties. Competitive benefits include PTO, health coverage, and development opportunities.

Qualifications

• High School Diploma or GED required.
• Experience in residential, behavioral health, or human services preferred.
• Valid Driver’s License preferred.

Responsibilities

• Provide continuous awake supervision of residents and the facility to ensure safety and security.
• Assist counselors and clinical staff as needed.
• Use sound judgment and follow agency protocols during medical, psychiatric, and life-safety emergencies.
• Monitor client self-medication procedures and report concerns to nursing staff and the Assistant Program Manager.
• Communicate promptly with leadership regarding operational issues or client behavioral concerns.
• Support clients with meal preparation and service according to the residential menu.
• Develop and oversee chore and laundry schedules; train and assist clients in completing daily tasks.
• Plan and implement structured daily living skills activities, including safety and fire drills.
• Supervise residents during approved outings, field trips, and recreational activities.
• Monitor phone usage, visitors, and supplies to maintain a safe and secure environment.
• Complete all required documentation accurately and on time.
• Meet productivity requirements (minimum of 7 hours weekly, including individual and group notes).
• Attend staff meetings, supervision sessions, and required trainings.
• Secure the facility at the end of each shift (doors, windows, appliances, etc.).
• Maintain satisfactory attendance.
• Perform other duties as assigned.

Skills

Strong verbal communication

Teamwork

Patience and empathy

Documentation skills

Basic cooking and housekeeping

Ability to follow protocols

Education

High School Diploma or GED

Job description

JOB DUTIES

• Provide continuous awake supervision of residents and the facility to ensure safety and security
• Assist counselors and clinical staff as needed
• Use sound judgment and follow agency protocols during medical, psychiatric, and life-safety emergencies
• Monitor client self-medication procedures and report concerns to nursing staff and the Assistant Program Manager
• Communicate promptly with leadership regarding operational issues or client behavioral concerns
• Support clients with meal preparation and service according to the residential menu
• Develop and oversee chore and laundry schedules; train and assist clients in completing daily tasks
• Plan and implement structured daily living skills activities, including safety and fire drills
• Supervise residents during approved outings, field trips, and recreational activities
• Monitor phone usage, visitors, and supplies to maintain a safe and secure environment
• Complete all required documentation accurately and on time
• Meet productivity requirements (minimum of 7 hours weekly, including individual and group notes)
• Attend staff meetings, supervision sessions, and required trainings
• Secure the facility at the end of each shift (doors, windows, appliances, etc.)
• Maintain satisfactory attendance
• Perform other duties as assigned

QUALIFICATIONS

• High School Diploma or GED required
• Experience in a residential, behavioral health, or human services setting preferred
• Valid Driver’s License preferred
• Knowledge of basic cooking and housekeeping skills
• Strong verbal communication and interpersonal skills
• Ability to work effectively in a team environment
• Basic documentation and reporting skills
• Patience, empathy, and sensitivity to the needs of adult women in treatment
• Must be trainable and open to ongoing skill development

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Ability to work in a residential/office environment
• Moderate physical activity required
• Ability to lift 25–50 pounds
• Extended periods of standing and walking may be required
• Must be able to access buildings that are not fully handicap-accessible

BENEFITS & COMPENSATION

Hourly Rate: $19.00

• Medical, Dental, and Vision Coverage
• Paid Time Off (PTO) & Holidays
• 403 B
• Professional Development Opportunities
• Employee Assistance Program (EAP)

Occupational Risk for Exposure to TB:

There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary.

Equal Employment Opportunity (EEO) Statement

Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

Join our Team!

Human Resources Development Institute (HRDI) is a community-based behavioral health organization committed to providing high-quality, compassionate, and trauma-informed services to individuals and families. We are seeking a Women’s Residential Support Worker (RSW) to support adult women in a supervised residential setting by promoting safety, stability, and daily living skills.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.