Residence Manager

The Salvation Army; San Francisco (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

The Salvation Army seeks a Residence Manager to oversee Harbor House operations, safety, and administration. The role supervises staff, enforces policies, coordinates repairs, and manages daily activities to ensure a secure and well-run residence.

Responsibilities include supervising monitors, preparing reports, handling resident-related functions, and supporting discharge processes. The position requires a high school diploma, a CA driver’s license, and familiarity with shelter programs;

Qualifications

• Bilingual in Spanish preferred.
• Proficient with Microsoft Office and basic office equipment.
• Maintains confidentiality with sensitive information.
• Strong organization and multitasking abilities.
• Culturally competent with diverse populations.

Responsibilities

• Supervise program monitors and enforce rules.
• Coordinate repairs, maintenance, and inventory.
• Oversee daily operations including staffing, scheduling, and training.
• Prepare weekly statistical reports and incident documentation.
• Respond to emergencies and notify staff and authorities.

Skills

Bilingual in Spanish

Microsoft Office

Confidentiality

Organization & multitasking

Cultural competence

Education

High school diploma or equivalent

CA driver's license

Experience in shelter/residential programs

Tools

Microsoft Office

Job description

OVERVIEW:

The Residence Manager is responsible for the administrative, operations, safety, and security of the Harbor House Program.

DUTIES AND RESPONSIBILITIES:

• Supervise program monitors


• Enforce and implement established rules and policies


• Support administrative, programmatic, and resident-related functions


• Coordinate repairs, maintenance, and inventory


• Oversee the Residence Program Council


• Supervise searched for contraband


• Lead weely personnel meetings and training sessions


• Respond to emergencies and notificy appropraite staff and authorities


• Manage fire control, safety, and resident security


• Oversee daily operations including staff hiring, scheduling, and training


• Prepare and submit weekly statistical reports


• Support resident discharge processes


• Assist with driving responsibilities


• Facilitiate orientation sessions and residence meetings


• Document and report incidents


• Other related duties as required

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent (required)


• CA driver's license (required)


• Experience in operating a Family Shelter Program and/or a Residential Treatment or Substance Abuse Program or equivalent (2 years required)


• First Aid and CPR certification (within first fourteen days of employment - company provided).


• Tuberculosis clearance (within first seven days of employment - company provided)


• Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency

SKILLS AND ABILITIES:

• Bilingual in Spanish (preferred)


• Proficient with Microsoft Office and office equipment


• Maintains confidentiality with sensitive information


• Strong organization and multitasking


• Culturally competent with diverse populations

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

PHYSICAL REQUIREMENTS:

• Ability to lift up to 50 lbs.

ADA Statement

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army’s religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

At-Will:

Any employment relationship with this organization is of an \"at-will\" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this \"at-will\" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.